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Polar Bear Pirates and their quest to engage the sleepwalkers: Motivate Everyday People To Deliver Extraordinary Results Illustrations by Phil Williams by Adrian Webster

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TNT Sticky Picture Bombs – Handle With Care!

When it comes to motivating people and creating fantastic customer service experiences, there are no more powerful weapons in your armoury than TNTs. The effect they can have on people is phenomenal.

TNTs for me, having spent most of my career trying to get the very best out of teams on shoe string budgets and steal business from much bigger competitors, are everything. They are what inspire people, the engagers, the secret weapons of great leaders and of any team that in pursuit of excellence, has become addicted to delivering exceptional customer service.

They are Tiny Noticeable Things. They maybe tiny but they are highly explosive, they make an instant, massive, impact. They create the biggest, ...

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