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PMP®: Project Management Professional Exam Study Guide, Fifth Edition

Book Description

The much-anticipated update to the highly acclaimed PMP study guide!

The Project Management Profressional (PMP) certification is the most desired skill in today's IT marketplace and candidates are required to have thousands of hours of PM experience even before taking the PMP exam.

This fifth edition is completely updated for the newest exam and is the most comprehensive review guide on the shelf. You'll benefit from the detailed discussions on a wide range of PMP topics, concepts, and key terms-all of which cover the Project Management Process and Procedures.

  • A comprehensive study guide for the PMP certification exam that can also be used as a reference after the exam

  • Each chapter covers a list of objectives, followed by in-depth discussions of those objectives

  • Includes hands-on, real-world scenarios to prepare you for the many situations you may face on the job

  • Companion CD-ROM features a test engine of practice questions, electronic flashcards, and two hours of audio

Essential reading both before and after the PMP exam, this study guide is also aimed at anyone studying for the new Certified Associate in Project Management (CAPM) program.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Table of Contents

  1. Copyright
  2. Dear Reader,
  3. Acknowledgments
  4. About the Author
  5. Introduction
    1. What Is the PMP Certification?
    2. Why Become PMP Certified?
      1. Demonstrates Proof of Professional Achievement
      2. Increases Your Marketability
      3. Provides Opportunity for Advancement
      4. Raises Customer Confidence
    3. How to Become PMP Certified
    4. Who Should Buy This Book?
    5. How to Use This Book and CD
    6. The Exam Objectives
    7. How to Contact the Author
    8. Assessment Test
    9. Answers to Assessment Test
  6. 1. What Is a Project?
    1. 1.1. Is It a Project?
      1. 1.1.1. Projects versus Operations
      2. 1.1.2. Stakeholders
      3. 1.1.3. Project Characteristics
    2. 1.2. What Is Project Management?
      1. 1.2.1. Programs
      2. 1.2.2. Portfolios
      3. 1.2.3. Project Management Offices
    3. 1.3. Skills Every Good Project Manager Needs
      1. 1.3.1. Communication Skills
      2. 1.3.2. Organizational and Planning Skills
      3. 1.3.3. Budgeting Skills
      4. 1.3.4. Conflict Management Skills
      5. 1.3.5. Negotiation and Influencing Skills
      6. 1.3.6. Leadership Skills
      7. 1.3.7. Team-Building and Motivating Skills
    4. 1.4. Understanding Organizational Structures
      1. 1.4.1. Functional Organizations
        1. 1.4.1.1. Human Resources in a Functional Organization
        2. 1.4.1.2. The Downside of Functional Organizations
        3. 1.4.1.3. Managing Projects in a Functional Organization
        4. 1.4.1.4. Resource Pressures in a Functional Organization
      2. 1.4.2. Projectized Organizations
      3. 1.4.3. Matrix Organizations
        1. 1.4.3.1. Project Focus in a Matrix Organization
        2. 1.4.3.2. Balance of Power in a Matrix Organization
    5. 1.5. Understanding Project Life Cycles and Project Management Processes
      1. 1.5.1. Project Phases and Project Life Cycles
        1. 1.5.1.1. Handoffs
        2. 1.5.1.2. Phase Completion
        3. 1.5.1.3. Multi-Phased Projects
      2. 1.5.2. Project Management Process Groups
        1. 1.5.2.1. Characteristics of the Process Groups
        2. 1.5.2.2. The Process Flow
        3. 1.5.2.3. Process Interactions
    6. 1.6. Understanding How This Applies to Your Next Project
    7. 1.7. Summary
    8. 1.8. Exam Essentials
    9. 1.9. Key Terms
    10. 1.10. Review Questions
    11. 1.11. Answers to Review Questions
  7. 2. Creating the Project Charter
    1. 2.1. Exploring the Project Management Knowledge Areas
      1. 2.1.1. Project Integration Management
      2. 2.1.2. Project Scope Management
      3. 2.1.3. Project Time Management
      4. 2.1.4. Project Cost Management
      5. 2.1.5. Project Quality Management
      6. 2.1.6. Project Human Resource Management
      7. 2.1.7. Project Communications Management
      8. 2.1.8. Project Risk Management
      9. 2.1.9. Project Procurement Management
    2. 2.2. Understanding How Projects Come About
      1. 2.2.1. Needs and Demands
      2. 2.2.2. Feasibility Studies
      3. 2.2.3. Selecting and Prioritizing Projects
      4. 2.2.4. Using Project Selection Methods
        1. 2.2.4.1. Mathematical Models
        2. 2.2.4.2. Benefit Measurement Methods
          1. 2.2.4.2.1. Cost-Benefit Analysis
          2. 2.2.4.2.2. Scoring Models
          3. 2.2.4.2.3. Cash Flow Analysis Techniques
        3. 2.2.4.3. Applying Project Selection Methods
    3. 2.3. Kicking Off the Project Charter
      1. 2.3.1. Project Statement of Work
      2. 2.3.2. Business Case
      3. 2.3.3. Enterprise Environmental Factors
      4. 2.3.4. Organizational Process Assets
      5. 2.3.5. Expert Judgment Tool and Technique
    4. 2.4. Formalizing and Publishing the Project Charter
      1. 2.4.1. Key Stakeholders
        1. 2.4.1.1. Project Manager
        2. 2.4.1.2. Project Sponsor
        3. 2.4.1.3. Project Champion
        4. 2.4.1.4. Functional Managers
      2. 2.4.2. Pulling the Project Charter Together
      3. 2.4.3. Project Charter Sign-Off
    5. 2.5. Identifying Stakeholders
      1. 2.5.1. Identify Stakeholders Inputs
      2. 2.5.2. Stakeholder Analysis
        1. 2.5.2.1. Understanding Stakeholder Roles
        2. 2.5.2.2. Assessing Stakeholders
      3. 2.5.3. Stakeholder Register and Strategy
    6. 2.6. Introducing the Kitchen Heaven Project Case Study
    7. 2.7. Understanding How This Applies to Your Next Project
    8. 2.8. Summary
    9. 2.9. Exam Essentials
    10. 2.10. Key Terms
    11. 2.11. Review Questions
    12. 2.12. Answers to Review Questions
  8. 3. Developing the Project Scope Statement
    1. 3.1. Developing the Project Management Plan
      1. 3.1.1. Developing Inputs
      2. 3.1.2. Documenting the Project Management Plan
    2. 3.2. Collecting Requirements
      1. 3.2.1. Using the Tools and Techniques of Collect Requirements
      2. 3.2.2. Documenting Requirements
        1. 3.2.2.1. Requirements Documentation
        2. 3.2.2.2. Creating the Requirements Management Plan
        3. 3.2.2.3. Documenting the Requirements Traceability Matrix
    3. 3.3. Documenting the Scope Management Plan
    4. 3.4. Defining Scope
      1. 3.4.1. Product Analysis
      2. 3.4.2. Alternatives Identification
    5. 3.5. Writing the Project Scope Statement
      1. 3.5.1. Understanding the Scope Statement Components
        1. 3.5.1.1. Product Scope Description
        2. 3.5.1.2. Product Acceptance Criteria
        3. 3.5.1.3. Project Deliverables
        4. 3.5.1.4. Project Exclusions
        5. 3.5.1.5. Project Constraints
        6. 3.5.1.6. Project Assumptions
        7. 3.5.1.7. Approval Requirements
      2. 3.5.2. Approving and Publishing the Project Scope Statement
      3. 3.5.3. Updating the Project Documents
    6. 3.6. Creating the Work Breakdown Structure
      1. 3.6.1. Gathering the WBS Inputs
      2. 3.6.2. Decomposing the Deliverables
      3. 3.6.3. Constructing the WBS
        1. 3.6.3.1. Understanding the Various WBS Levels
        2. 3.6.3.2. Understanding the Unique WBS Identifiers
        3. 3.6.3.3. Defining Work Packages
      4. 3.6.4. Creating WBS Process Outputs
        1. 3.6.4.1. WBS Dictionary
        2. 3.6.4.2. Scope Baseline
    7. 3.7. Understanding How This Applies to our Next Project
    8. 3.8. Summary
    9. 3.9. Exam Essentials
    10. 3.10. Key Terms
    11. 3.11. Review Questions
    12. 3.12. Answers to Review Questions
  9. 4. Creating the Project Schedule
    1. 4.1. Defining Activities
      1. 4.1.1. Define Activities Process Inputs
      2. 4.1.2. Tools and Techniques for Defining Activities
      3. 4.1.3. Define Activities Outputs
        1. 4.1.3.1. Activity List
        2. 4.1.3.2. Activity Attributes
        3. 4.1.3.3. Milestone Lists
    2. 4.2. Understanding the Sequence Activities Process
      1. 4.2.1. Sequence Activities Tools and Techniques
        1. 4.2.1.1. Dependency Determination
        2. 4.2.1.2. Precedence Diagramming Method (PDM)
        3. 4.2.1.3. Arrow Diagramming Method (ADM)
        4. 4.2.1.4. Applying Leads and Lags
        5. 4.2.1.5. Schedule Network Templates
      2. 4.2.2. Sequence Activities Outputs
    3. 4.3. Estimating Activity Resources
      1. 4.3.1. Estimate Activity Resources Inputs
      2. 4.3.2. Estimating Activity Resources Tools and Techniques
      3. 4.3.3. Estimate Activity Resources Outputs
    4. 4.4. Estimating Activity Durations
      1. 4.4.1. Estimate Activity Durations Inputs
      2. 4.4.2. Estimate Activity Durations Tools and Techniques
        1. 4.4.2.1. Expert Judgment
        2. 4.4.2.2. Analogous Estimating
        3. 4.4.2.3. Parametric Estimating
        4. 4.4.2.4. Three-Point Estimates
        5. 4.4.2.5. Reserve Analysis
      3. 4.4.3. Estimate Activity Durations Outputs
    5. 4.5. Developing the Project Schedule
      1. 4.5.1. Develop Schedule Inputs
      2. 4.5.2. Develop Schedule Tools and Techniques
        1. 4.5.2.1. Schedule Network Analysis
        2. 4.5.2.2. Critical Path Method
          1. 4.5.2.2.1. Gathering Activity and Dependency Information
          2. 4.5.2.2.2. Calculating the Forward and Backward Pass
          3. 4.5.2.2.3. Calculating the Critical Path
          4. 4.5.2.2.4. Calculating Expected Value Using PERT
          5. 4.5.2.2.5. Calculating Expected Value
          6. 4.5.2.2.6. Determining Date Ranges for Project Duration
        3. 4.5.2.3. Critical Chain Method
        4. 4.5.2.4. Resource Leveling
          1. 4.5.2.4.1. Overallocated Resources
          2. 4.5.2.4.2. Reverse Resource Allocation Scheduling
        5. 4.5.2.5. What-If Scenario Analysis
        6. 4.5.2.6. Applying Leads and Lags
        7. 4.5.2.7. Schedule Compression
          1. 4.5.2.7.1. Crashing
          2. 4.5.2.7.2. Fast Tracking
        8. 4.5.2.8. Scheduling Tool
      3. 4.5.3. Scheduling Process Outputs
        1. 4.5.3.1. Project Schedule
        2. 4.5.3.2. Schedule Baseline
        3. 4.5.3.3. Schedule Data
        4. 4.5.3.4. Project Document Updates
    6. 4.6. Understanding How This Applies to Your Next Project
    7. 4.7. Summary
    8. 4.8. Exam Essentials
    9. 4.9. Key Terms
    10. 4.10. Review Questions
    11. 4.11. Answers to Review Questions
  10. 5. Developing the Project Budget
    1. 5.1. Creating the Project Cost Management Plan
    2. 5.2. Estimating Costs
      1. 5.2.1. Estimate Costs Inputs
        1. 5.2.1.1. Scope Baseline
        2. 5.2.1.2. Project Schedule
        3. 5.2.1.3. Human Resource Plan
        4. 5.2.1.4. Risk Register
        5. 5.2.1.5. Enterprise Environmental Factors
        6. 5.2.1.6. Organizational Process Assets
      2. 5.2.2. Tools and Techniques to Estimate Costs
        1. 5.2.2.1. Bottom-Up Estimating
        2. 5.2.2.2. Cost of Quality
        3. 5.2.2.3. Vendor Bid Analysis
      3. 5.2.3. Estimate Costs Process Outputs
    3. 5.3. Establishing the Cost Budget Baseline
      1. 5.3.1. Determine Budget Inputs
      2. 5.3.2. Determine Budget Tools and Techniques
      3. 5.3.3. Determine Budget Process Outputs
        1. 5.3.3.1. Documenting the Cost Performance Baseline
        2. 5.3.3.2. Gathering the Project Funding Requirements
    4. 5.4. Communicating the Plan
    5. 5.5. Plan Communications Inputs
    6. 5.6. Tools and Techniques for Plan Communications
      1. 5.6.1. Communications Requirements Analysis
      2. 5.6.2. Communications Technology
      3. 5.6.3. Communications Models
      4. 5.6.4. Communications Methods
    7. 5.7. Communications Management Plan
    8. 5.8. Understanding How This Applies to Your Next Project
    9. 5.9. Summary
    10. 5.10. Exam Essentials
    11. 5.11. Key Terms
    12. 5.12. Review Questions
    13. 5.13. Answers to Review Questions
  11. 6. Risk Planning
    1. 6.1. Planning for Risks
    2. 6.2. Planning Your Risk Management
      1. 6.2.1. Plan Risk Management Inputs
      2. 6.2.2. Tools and Techniques for Plan Risk Management
      3. 6.2.3. Creating the Risk Management Plan
        1. 6.2.3.1. Risk Categories
        2. 6.2.3.2. Defining Probability and Impact
        3. 6.2.3.3. Probability and Impact Matrix
    3. 6.3. Identifying Potential Risk
      1. 6.3.1. Identify Risks Inputs
      2. 6.3.2. Tools and Techniques for Identify Risks
        1. 6.3.2.1. Documentation Reviews
        2. 6.3.2.2. Information Gathering
          1. 6.3.2.2.1. Brainstorming
          2. 6.3.2.2.2. Nominal Group Technique
          3. 6.3.2.2.3. Delphi Technique
          4. 6.3.2.2.4. Interviewing
          5. 6.3.2.2.5. Root Cause Identification
        3. 6.3.2.3. Checklist Analysis
        4. 6.3.2.4. Assumptions Analysis
        5. 6.3.2.5. Diagramming Techniques
        6. 6.3.2.6. Strengths, Weaknesses, Opportunities, and Threats (SWOT)
        7. 6.3.2.7. Expert Judgment
      3. 6.3.3. Identify Risks Outputs
        1. 6.3.3.1. List of Identified Risks
        2. 6.3.3.2. List of Potential Responses
        3. 6.3.3.3. Triggers
    4. 6.4. Analyzing Risks Using Qualitative Techniques
      1. 6.4.1. Perform Qualitative Risk Analysis Inputs
      2. 6.4.2. Tools and Techniques for Perform Qualitative Risk Analysis
        1. 6.4.2.1. Risk Probability and Impact Assessment
          1. 6.4.2.1.1. Probability
          2. 6.4.2.1.2. Impact
          3. 6.4.2.1.3. Assessing Probability and Impact
        2. 6.4.2.2. Probability and Impact Matrix
        3. 6.4.2.3. Risk Data Quality Assessment
        4. 6.4.2.4. Risk Categorizations
        5. 6.4.2.5. Risk Urgency Assessment
        6. 6.4.2.6. Expert Judgment
      3. 6.4.3. Ranking Risks in the Risk Register
    5. 6.5. Quantifying Risk
      1. 6.5.1. Tools and Techniques for Perform Quantitative Risk Analysis
        1. 6.5.1.1. Data Gathering and Representation Techniques
          1. 6.5.1.1.1. Interviewing
          2. 6.5.1.1.2. Probability Distributions
        2. 6.5.1.2. Quantitative Risk Analysis and Modeling Techniques
          1. 6.5.1.2.1. Sensitivity Analysis
          2. 6.5.1.2.2. Expected Monetary Value (EMV) Analysis
          3. 6.5.1.2.3. Decision Tree Analysis
          4. 6.5.1.2.4. Modeling and Simulation
        3. 6.5.1.3. Expert Judgment
      2. 6.5.2. Perform Quantitative Risk Analysis Outputs
    6. 6.6. Developing a Risk Response Plan
      1. 6.6.1. Tools and Techniques for Plan Risk Responses
        1. 6.6.1.1. Strategies for Negative Risks or Threats
          1. 6.6.1.1.1. Avoid
          2. 6.6.1.1.2. Transfer
          3. 6.6.1.1.3. Mitigate
          4. 6.6.1.1.4. Accept
        2. 6.6.1.2. Strategies for Positive Risk or Opportunities
          1. 6.6.1.2.1. Exploit
          2. 6.6.1.2.2. Share
          3. 6.6.1.2.3. Enhance
        3. 6.6.1.3. Contingency Planning
      2. 6.6.2. Plan Risk Responses Outputs
        1. 6.6.2.1. Risk Register Updates
        2. 6.6.2.2. Risk-Related Contractual Agreements
        3. 6.6.2.3. Project Management Plan and Project Document Updates
    7. 6.7. Understanding How This Applies to Your Next Project
    8. 6.8. Summary
    9. 6.9. Exam Essentials
    10. 6.10. Key Terms
    11. 6.11. Review Questions
    12. 6.12. Answers to Review Questions
  12. 7. Planning Project Resources
    1. 7.1. Procurement Planning
      1. 7.1.1. Plan Procurements Inputs
      2. 7.1.2. Tools and Techniques for Plan Procurements
        1. 7.1.2.1. Make-or-Buy Analysis
        2. 7.1.2.2. Contract Types
          1. 7.1.2.2.1. Fixed-Price or Lump-Sum Contracts
          2. 7.1.2.2.2. Cost-Reimbursable Contracts
          3. 7.1.2.2.3. Time and Materials (T&M) Contracts
      3. 7.1.3. Plan Procurements Outputs
        1. 7.1.3.1. Procurement Management Plan
        2. 7.1.3.2. Procurement Statements of Work
        3. 7.1.3.3. Make-or-Buy Decisions
        4. 7.1.3.4. Procurement Documents
        5. 7.1.3.5. Source Selection Criteria
        6. 7.1.3.6. Change Requests
    2. 7.2. Developing the Human Resource Plan
      1. 7.2.1. Develop Human Resource Plan Inputs
        1. 7.2.1.1. Activity Resource Requirements
        2. 7.2.1.2. Key Environmental Factors
        3. 7.2.1.3. Organizational Process Assets
      2. 7.2.2. Develop Human Resource Plan Tools and Techniques
        1. 7.2.2.1. Organization Charts and Position Descriptions
        2. 7.2.2.2. Networking
        3. 7.2.2.3. Organizational Theory
      3. 7.2.3. Develop Human Resource Plan Outputs
        1. 7.2.3.1. Roles and Responsibilities
        2. 7.2.3.2. Staffing Management Plan
    3. 7.3. Quality Planning
      1. 7.3.1. Plan Quality Inputs
        1. 7.3.1.1. Standards and Regulations
        2. 7.3.1.2. Quality Policy
      2. 7.3.2. Tools and Techniques for Plan Quality
        1. 7.3.2.1. Cost-Benefit Analysis
        2. 7.3.2.2. Cost of Quality
          1. 7.3.2.2.1. Philip B. Crosby
          2. 7.3.2.2.2. Joseph M. Juran
          3. 7.3.2.2.3. W. Edwards Deming
          4. 7.3.2.2.4. Walter Shewhart
          5. 7.3.2.2.5. Kaizen Approach
        3. 7.3.2.3. Control Charts
        4. 7.3.2.4. Benchmarking
        5. 7.3.2.5. Design of Experiments
        6. 7.3.2.6. Statistical Sampling
        7. 7.3.2.7. Flowcharting
        8. 7.3.2.8. Proprietary Quality Management Methodologies
        9. 7.3.2.9. Additional Quality Planning Tools
      3. 7.3.3. Plan Quality Outputs
        1. 7.3.3.1. Quality Management Plan
        2. 7.3.3.2. Quality Metrics
        3. 7.3.3.3. Quality Checklists
        4. 7.3.3.4. Process Improvement Plan
        5. 7.3.3.5. Quality Baseline
    4. 7.4. Bringing It All Together
    5. 7.5. Understanding How This Applies to Your Next Project
    6. 7.6. Summary
    7. 7.7. Exam Essentials
    8. 7.8. Key Terms
    9. 7.9. Review Questions
    10. 7.10. Answers to Review Questions
  13. 8. Developing the Project Team
    1. 8.1. Executing the Project Plan
      1. 8.1.1. Executing Inputs
        1. 8.1.1.1. Approved Change Requests
        2. 8.1.1.2. Enterprise Environmental Factors
        3. 8.1.1.3. Organizational Process Assets
      2. 8.1.2. Tools and Techniques of Direct and Manage Project Execution
      3. 8.1.3. Outputs of Direct and Manage Project Execution
        1. 8.1.3.1. Deliverables
        2. 8.1.3.2. Work Performance Information
        3. 8.1.3.3. Change Requests
    2. 8.2. Acquiring the Project Team
      1. 8.2.1. Tools and Techniques of Acquire Project Team
      2. 8.2.2. Outputs of Acquire Project Team
    3. 8.3. Developing the Project Team
      1. 8.3.1. Tools and Techniques of Develop Project Team
        1. 8.3.1.1. Interpersonal Skills
        2. 8.3.1.2. Training
        3. 8.3.1.3. Team-Building Activities
          1. 8.3.1.3.1. Team Focus
          2. 8.3.1.3.2. Effective Team Characteristics
        4. 8.3.1.4. Ground Rules
        5. 8.3.1.5. Co-location
        6. 8.3.1.6. Recognition and Rewards
          1. 8.3.1.6.1. Motivational Theories
          2. 8.3.1.6.2. Leadership versus Management
          3. 8.3.1.6.3. The Power of Leaders
      2. 8.3.2. Outputs of Develop Project Team
    4. 8.4. Managing Project Teams
      1. 8.4.1. Tools and Techniques for Managing Teams
        1. 8.4.1.1. Observation and Conversation
        2. 8.4.1.2. Project Performance Appraisal
        3. 8.4.1.3. Conflict Management
        4. 8.4.1.4. Issue Log
        5. 8.4.1.5. Interpersonal Skills
      2. 8.4.2. Managing Project Team Outputs
    5. 8.5. Understanding How This Applies to Your Next Project
    6. 8.6. Summary
    7. 8.7. Exam Essentials
    8. 8.8. Key Terms
    9. 8.9. Review Questions
    10. 8.10. Answers to Review Questions
  14. 9. Conducting Procurements and Sharing Information
    1. 9.1. Conducting Procurements
      1. 9.1.1. Conduct Procurements Tools and Techniques
        1. 9.1.1.1. Bidder Conferences
        2. 9.1.1.2. Proposal Evaluation Techniques
          1. 9.1.1.2.1. Weighting Systems
          2. 9.1.1.2.2. Screening Systems
          3. 9.1.1.2.3. Seller Rating Systems
        3. 9.1.1.3. Independent Estimates
        4. 9.1.1.4. Advertising
        5. 9.1.1.5. Internet Search
        6. 9.1.1.6. Procurement Negotiation
      2. 9.1.2. Conduct Procurements Outputs
        1. 9.1.2.1. Elements of a Procurement Contract Award
          1. 9.1.2.1.1. Contract Life Cycles
    2. 9.2. Laying Out Quality Assurance Procedures
      1. 9.2.1. Inputs to Perform Quality Assurance
      2. 9.2.2. Perform Quality Assurance Tools and Techniques
        1. 9.2.2.1. Quality Audits
        2. 9.2.2.2. Process Analysis
      3. 9.2.3. Perform Quality Assurance Outputs
    3. 9.3. Distributing Project Information
      1. 9.3.1. Tools and Techniques of Distribute Information
        1. 9.3.1.1. Developing Great Communication Skills
          1. 9.3.1.1.1. Information Exchange
          2. 9.3.1.1.2. Effective Listening Skills
          3. 9.3.1.1.3. Resolving Conflicts
        2. 9.3.1.2. Information Distribution Tools
      2. 9.3.2. Output of Distribute Information
    4. 9.4. Managing Stakeholder Expectations
      1. 9.4.1. Manage Stakeholder Expectations Inputs
      2. 9.4.2. Tools and Techniques for Manage Stakeholder Expectations
      3. 9.4.3. Manage Stakeholder Outputs
    5. 9.5. Understanding How This Applies to Your Next Project
    6. 9.6. Summary
    7. 9.7. Exam Essentials
    8. 9.8. Key Terms
    9. 9.9. Review Questions
    10. 9.10. Answers to Review Questions
  15. 10. Measuring and Controlling Project Performance
    1. 10.1. Monitoring and Controlling Project Work
      1. 10.1.1. Monitor and Control Project Work Inputs
      2. 10.1.2. Monitor and Control Project Work Outputs
    2. 10.2. Administering Procurements
      1. 10.2.1. Contracting Inputs
        1. 10.2.1.1. Approved Change Requests
        2. 10.2.1.2. Work Performance Information
      2. 10.2.2. Administering Procurements Tools and Techniques
        1. 10.2.2.1. Contract Change Control System
        2. 10.2.2.2. Procurement Performance Reviews
        3. 10.2.2.3. Inspections and Audits
        4. 10.2.2.4. Performance Reporting
        5. 10.2.2.5. Payment Systems
        6. 10.2.2.6. Claims Administration
        7. 10.2.2.7. Records Management System
      3. 10.2.3. Managing Contract Outputs
        1. 10.2.3.1. Procurement Documentation
        2. 10.2.3.2. Organizational Process Asset Updates
        3. 10.2.3.3. Change Requests
    3. 10.3. Establishing Performance Measurements
      1. 10.3.1. Report Performance Inputs
      2. 10.3.2. Report Performance Tools and Techniques
        1. 10.3.2.1. Forecasting Methods
        2. 10.3.2.2. Communication Methods
        3. 10.3.2.3. Reporting Systems
      3. 10.3.3. Report Performance Outputs
    4. 10.4. Managing Perform Integrated Change Control
      1. 10.4.1. How Change Occurs
      2. 10.4.2. Change Control Concerns
      3. 10.4.3. Configuration Management
      4. 10.4.4. Change Control System
        1. 10.4.4.1. The Purpose of the Change Control System
        2. 10.4.4.2. Requirements for Change
        3. 10.4.4.3. Change Control Board
      5. 10.4.5. Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs
    5. 10.5. Understanding How This Applies to Your Next Project
    6. 10.6. Summary
    7. 10.7. Exam Essentials
    8. 10.8. Key Terms
    9. 10.9. Review Questions
    10. 10.10. Answers to Review Questions
  16. 11. Controlling Work Results
    1. 11.1. Monitoring and Controlling Risk
      1. 11.1.1. Monitor and Control Risks Inputs
      2. 11.1.2. Monitor and Control Risks Tools and Techniques
        1. 11.1.2.1. Risk Reassessment
        2. 11.1.2.2. Risk Audits
        3. 11.1.2.3. Technical Performance Measurements
      3. 11.1.3. Monitor and Control Risks Outputs
        1. 11.1.3.1. Risk Register Updates
        2. 11.1.3.2. Change Requests
    2. 11.2. Managing Cost Changes
      1. 11.2.1. Control Costs Inputs
      2. 11.2.2. Control Costs Tools and Techniques
        1. 11.2.2.1. Earned Value Management
          1. 11.2.2.1.1. Cost Variance
          2. 11.2.2.1.2. Schedule Variance
          3. 11.2.2.1.3. Performance Indexes
        2. 11.2.2.2. Forecasting
        3. 11.2.2.3. To-Complete Performance Index
        4. 11.2.2.4. Performance Reviews
        5. 11.2.2.5. Variance Analysis
      3. 11.2.3. Control Costs Outputs
    3. 11.3. Monitoring and Controlling Schedule Changes
      1. 11.3.1. Control Schedule Inputs
      2. 11.3.2. Schedule and Control Tools and Techniques
      3. 11.3.3. Control Schedule Outputs
    4. 11.4. Utilizing Perform Quality Control Techniques
      1. 11.4.1. Perform Quality Control Inputs
      2. 11.4.2. Perform Quality Control Tools and Techniques
        1. 11.4.2.1. Control Charts
        2. 11.4.2.2. Pareto Chart
        3. 11.4.2.3. Run Charts
        4. 11.4.2.4. Scatter Diagrams
        5. 11.4.2.5. Statistical Sampling
        6. 11.4.2.6. Inspection
      3. 11.4.3. Perform Quality Control Outputs
    5. 11.5. Verifying Project Scope
    6. 11.6. Controlling Scope
      1. 11.6.1. Control Scope Inputs
      2. 11.6.2. Control Scope Tools and Techniques
      3. 11.6.3. Control Scope Outputs
    7. 11.7. Understanding How This Applies to Your Next Project
    8. 11.8. Summary
    9. 11.9. Exam Essentials
    10. 11.10. Key Terms
    11. 11.11. Review Questions
    12. 11.12. Answers to Review Questions
  17. 12. Applying Professional Responsibility
    1. 12.1. Formulating Project Closeout
      1. 12.1.1. Characteristics of Closing
      2. 12.1.2. Project Endings
        1. 12.1.2.1. Addition
        2. 12.1.2.2. Starvation
        3. 12.1.2.3. Integration
        4. 12.1.2.4. Extinction
    2. 12.2. Closing Out the Project
      1. 12.2.1. Close Project or Phase Inputs
      2. 12.2.2. Close Project or Phase Tools and Techniques
      3. 12.2.3. Close Project or Phase Outputs
        1. 12.2.3.1. Final Product, Service, or Result
        2. 12.2.3.2. Organizational Process Assets Updates
    3. 12.3. Closing Out the Procurements
      1. 12.3.1. Close Procurements Inputs
      2. 12.3.2. Close Procurements Tools and Techniques
      3. 12.3.3. Close Procurements Outputs
      4. 12.3.4. Celebrate!
      5. 12.3.5. Releasing Project Team Members
    4. 12.4. Balancing Stakeholders' Interests at Project Close
      1. 12.4.1. Competing Needs
      2. 12.4.2. Dealing with Issues and Problems
      3. 12.4.3. Balancing Constraints
    5. 12.5. Professional Responsibility
      1. 12.5.1. Responsibility
        1. 12.5.1.1. Ensuring Integrity
        2. 12.5.1.2. Accepting Assignments
        3. 12.5.1.3. Laws and Regulations Compliance
        4. 12.5.1.4. Confidential Information
          1. 12.5.1.4.1. Company Data
          2. 12.5.1.4.2. Intellectual Property
      2. 12.5.2. Respect
        1. 12.5.2.1. Professional Demeanor
        2. 12.5.2.2. Reporting Ethics Violations
        3. 12.5.2.3. Cultural Awareness
          1. 12.5.2.3.1. Culture Shock
          2. 12.5.2.3.2. Diversity Training
          3. 12.5.2.3.3. Respecting Your Neighbors
        4. 12.5.2.4. Perceiving Experiences
      3. 12.5.3. Fairness
        1. 12.5.3.1. Conflict of Interest
          1. 12.5.3.1.1. Associations and Affiliations
          2. 12.5.3.1.2. Vendor Gifts
          3. 12.5.3.1.3. Stakeholder Influence
      4. 12.5.4. Honesty
        1. 12.5.4.1. Personal Gain
        2. 12.5.4.2. Truthful Reporting
      5. 12.5.5. Role Delineation Study
    6. 12.6. Applying Professional Knowledge
      1. 12.6.1. Project Management Knowledge
      2. 12.6.2. Education Providers
      3. 12.6.3. Industry Knowledge
    7. 12.7. Understanding How This Applies to Your Next Project
    8. 12.8. Summary
    9. 12.9. Exam Essentials
    10. 12.10. Key Terms
    11. 12.11. Review Questions
    12. 12.12. Answers to Review Questions
  18. A. Process Inputs and Outputs
    1. A.1. Initiating Processes
    2. A.2. Planning Processes
    3. A.3. Executing Processes
    4. A.4. Monitoring and Controlling Processes
    5. A.5. Closing Processes
  19. B. About the Companion CD
    1. B.1. What You'll Find on the CD
      1. B.1.1. Sybex Test Engine
      2. B.1.2. PDF of Glossary of Terms
      3. B.1.3. Adobe Reader
      4. B.1.4. Electronic Flashcards
    2. B.2. System Requirements
    3. B.3. Using the CD
    4. B.4. Troubleshooting
      1. B.4.1. Customer Care
  20. Glossary