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PMP® Project Management Professional Lab Manual by Joseph Phillips

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8Managing Project Quality

LAB EXERCISES

8.01 Planning for Quality

8.02 Performing Quality Assurance

8.03 Controlling Project Quality

Quality is achieved by satisfying the project scope while maintaining the project objectives. First, in order to achieve quality, the project manager and the project stakeholders must be in agreement as to what constitutes quality. This means the project scope must be defined and void of any ambiguous terms, like good, fast, and happy. It also means that key performance indicators for the project, such as time and cost objectives, are realistic for what the scope demands.

In addition to the focus on the quality of the project deliverables, the project manager must pay attention to the continuous process improvement ...

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