PMP® Certification—Excel with Ease

7

Quality Management

CHAPTER COVERAGE

1. Quality Versus Grade

2. Precision Versus Accuracy

3. Quality Policy

4. Costs of Quality

5. Affinity Diagrams

6. Quality Management Plan

7. Quality Audits

8. Cause and Effect Diagrams

9. Pareto Charts

10. Control charts

INTRODUCTION

Quality means different things to different people, according to their positional and influencing roles. A customer may define quality as “fitness for intended use,” whereas a vendor may define it as “meeting the requirements.” More formally, the term quality may be used to indicate the degree to which the inherent characteristics of a product or feature meet stated or implied requirements. Quality management refers to the processes necessary to ensure that a project will satisfy the needs for which ...