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PM Crash Course™ for IT Professionals

Book Description

Real-world project management tools and techniques you can start using today!

IT professionals are often faced with extremely challenging project deployments, as well as initiatives that are mission-critical to their organizations. For IT project managers, a strong understanding of the discipline of project management can be invaluable—both to success with individual projects and to their overall careers. However, most books and training materials on project management pay little or no attention to the unique challenges IT project managers face.

PM Crash Course™ for IT Professionals is full of project management tools that you can apply immediately to your IT projects—to deliver them on time, on budget, and with fewer headaches. Authored by world-renowned project management trainer Rita Mulcahy, this book will help you get your IT projects back on track using proven, real-world project management tools and techniques.

This revolutionary Course in a Book® covers the basics of project management, including planning, scheduling, budgeting, and more. It also moves beyond the basics to cover a number of real-world project management tools and techniques for IT initiatives. The authors provide indispensable practical checklists, templates, and exercises to reinforce your learning of these concepts. The book includes dozens of tricks, insights, and contributions from real project managers sharing what has made a difference for them when managing real-world projects.

If you are looking for easy-to-use tools and processes to make an immediate impact on your current IT project, PM Crash Course™ for IT Professionals is the resource for you.

Rita Mulcahy, PMP, founder and CEO of RMC Project Management, is the most popular project management author in the world.  Since 1991, hundreds of thousands of project managers have utilized her 30+ best-selling books and resources to expand their project management knowledge and further their careers.  

Real-World Issues Covered:
•    Understanding why IT projects fail--—and preventing failure
•    Defining effective IT project  charters and requirements
•    Organizing IT roadmaps into manageable projects
•    Capturing, creating, and using historical data
•    Establishing “soft” and “hard” project metrics and milestones
•    Defining project scope, and avoiding scope creep
•    Identifying and managing stakeholders and expectations
•    Choosing the right PM tools for your needs—including in-house, hosted, and cloud-based solutions

Table of Contents

  1. Copyright
  2. About the Author
  3. About the Contributing Author
  4. About the Technical Reviewers
  5. Introduction
    1. Scope of This Book
    2. Who Should Read This Book?
    3. How This Book Is Organized
  6. 1. Before You Read This Book
  7. 2. How to Use This Book
    1. Key Terms
    2. Chapter Summary
      1. Key Concepts
      2. Questions for Discussion
    3. Action Plan
  8. 3. Understanding the Project Management Process
    1. The Science of Project Management
    2. Rita’s Process Chart
      1. Initiating
      2. Planning
      3. Executing
      4. Monitoring and Controlling
      5. Closing
    3. Follow the Whole Process
    4. Project Constraints
    5. The Art of Project Management
      1. Leadership
      2. Creative Problem Solving
      3. Communication
    6. Project Management from an IT Perspective
    7. The Accelerated IT Project Timeline
    8. The Impact of Changing Technology
    9. Process Improvement Standards for IT: Six Sigma, ITIL, Kaizen
    10. Chapter Summary
      1. Key Concepts
    11. Questions for Discussion
    12. Action Plan
  9. 4. The Project Charter
    1. What Is Included in the Project Charter?
      1. Sample Project Charter
    2. Chapter Summary
      1. Key Concepts
    3. Questions for Discussion
    4. Action Plan
  10. 5. Incrementalization: Breaking the Work into Projects
    1. Defining a Project
    2. The Key to IT Project Success: Starting Small
      1. Horizontal Incrementalization
      2. Vertical Incrementalization
    3. What Is a Successful Project?
    4. What Is a Program?
    5. Project Portfolio Management
    6. What Is the Value Matrix?
    7. Using Real Options Analysis to Queue Up the Next Program
    8. Chapter Summary
      1. Key Concepts
    9. Questions for Discussion
    10. Action Plan
  11. 6. Gaining, Creating, and Using Historical Data
    1. Lessons Learned
    2. Chapter Summary
      1. Key Concepts
    3. Questions for Discussion
    4. Action Plan
  12. 7. Identifying and Managing Stakeholders
    1. Stakeholder Analysis
      1. Estimate Each Stakeholder’s Level of Influence
      2. Identify What Will Satisfy Each Stakeholder
      3. Team Members as Stakeholders
      4. Communicating with Stakeholders
    2. Managing Stakeholders
      1. Identify New Stakeholders
      2. The Value of Stakeholder Management
    3. Functional Managers as Stakeholders
    4. Recognition and Rewards Systems
    5. Issue Log
    6. Stakeholder Management Process
    7. Chapter Summary
      1. Key Concepts
    8. Questions for Discussion
    9. Action Plan
  13. 8. Finalizing Project Objectives—The Project Scope Statement
    1. Precision Matters
    2. Value of Written Communication
    3. What Is Included in the Project Scope Statement?
    4. Chapter Summary
      1. Key Concepts
    5. Questions for Discussion
    6. Action Plan
  14. 9. Preventing Scope Creep: The Work Breakdown Structure and WBS Dictionary
    1. How to Create a WBS
      1. Using the Project Life Cycle Approach
      2. Work Package Sizing
      3. Research and Evaluation
      4. Tricks for Creating the WBS
      5. Enabling Future Use of the WBS as Historical Information
      6. Business Value of the WBS
    2. Common Problems with Creating a WBS
    3. The WBS Dictionary
    4. Chapter Summary
      1. Key Concepts
    5. Questions for Discussion
    6. Action Plan
  15. 10. Real-World Estimating
    1. Techniques for Improving Estimates
      1. Three-Point Estimating
      2. Value of the Three-Point Estimate
      3. Monte Carlo Analysis
    2. Chapter Summary
    3. Questions for Discussion
    4. Action Plan
  16. 11. Real-World Scheduling
    1. Project Management Software
    2. Present Options
    3. Chapter Summary
      1. Key Concepts
    4. Questions for Discussion
    5. Action Plan
  17. 12. Communications Management
    1. Chapter Summary
      1. Key Concepts
    2. Questions for Discussion
    3. Action Plan
  18. 13. Preventing Problems: Identifying and Managing Risk
    1. The Process of Risk Management
    2. Developing and Using the Risk Register
    3. Establishing Reserves
    4. Chapter Summary
      1. Key Concepts
    5. Questions for Discussion
    6. Action Plan
  19. 14. Saving the Failed or Failing IT Project
    1. Common Mistakes in Managing Projects
      1. The Blame Game
      2. Misunderstanding the Tools
      3. Not Following the Project Management Process
      4. Lack of Communication Activities
    2. What Steps Should a Project Manager Take When a Project Is in Jeopardy?
    3. How to Resurrect a Failed Project
    4. Chapter Summary
      1. Key Concepts
    5. Questions for Discussion
    6. Action Plan
  20. 15. Measuring Success Post-Project
    1. The Importance of Building a Post-Project Monitoring System
    2. Reports and Who Gets Them
    3. How the Boss Can Help
    4. Chapter Summary
      1. Key Concepts
    5. Questions for Discussion
    6. Action Plan
  21. 16. Next Steps
    1. Assessing Your Project Management Skills
    2. Next Steps to Expanding Project Management Skills
      1. Take a Class
      2. Continue to Develop Your Project Management Skills
      3. Follow the Project Management Process
  22. A. Business Process Improvement Standards
    1. Six Sigma and ITIL
  23. B. Project Management Software Considerations
  24. C. Real-World IT Interviews
    1. Introduction
    2. CH2M HILL
      1. Defining Project Success
      2. Establishing Work Breakdown Structures, Managing Expectations, and Improving Communication Flows
      3. How Project Management Helps Mitigate Pitfalls
      4. Post-Project
    3. Clikthrough, Inc.
      1. Defining Project Success
      2. Establishing Work Breakdown Structures, Managing Expectations, and Improving Communication Flows
      3. How Project Management Helps Mitigate Pitfalls
      4. Post-Project
    4. Evolution Technology Group
      1. Defining Project Success
      2. Establishing Work Breakdown Structures, Managing Expectations, and Improving Communication Flows
      3. How Project Management Helps Mitigate Pitfalls
      4. Post-Project
    5. The Procter & Gamble Company
      1. Defining Project Success
      2. Establishing Work Breakdown Structures, Managing Expectations, and Improving Communication Flows
      3. How Project Management Helps Mitigate Pitfalls
      4. Post-Project
    6. SunGard Higher Education
      1. Defining Project Success
      2. Establishing Work Breakdown Structures, Managing Expectations, and Improving Communication Flows
      3. How Project Management Helps Mitigate Pitfalls
      4. Post-Project