2Have a Heart
“When the heart speaks, the mind finds it indecent to object.”
—MILAN KUNDERA
The first few minutes of my initial coaching session with Bruce progressed in a straightforward and typical fashion. I introduced myself and told him how I work and asked what he was hoping to achieve from the engagement. He discussed his challenges in running meetings and getting traction from his reports. “There’s just so much resistance, and people always have excuses as to why they’re not doing what I ask.”
We discussed his background, and as he spoke, I noticed certain themes: how goal-driven he was, how he’d never before experienced so much oppositional behavior, how successful he’d always been—in school, sports, and business. How humble he wasn’t! ...
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