Using Metrics as Indicators
To keep things simple, thus far I’ve focused only on the following basic concepts:
This chapter introduces another basic concept about creating and using metrics—metrics are nothing more than indicators. That may seem to be a way of saying they aren’t powerful, but we know that’s not the case. Metrics can be extremely powerful. Rather, the concept of metrics as indicators warns us not to elevate metrics to the status of truth.
Metrics’ considerable power is proven by how much damage they can do. Metrics’ ...