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Planning and Designing Effective Metrics by Martin Klubeck

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CHAPTER3

Designing and Documenting Your Metrics

The How

Now that we have a common language, the next step is to discuss how to proceed. I’ve read numerous books, articles, and blog posts on Balanced Scorecards, Performance Measures, and Metrics for Improvement. I haven’t found one yet that puts “how to develop a metric from scratch” into plain English. It’s about time someone did.

In this chapter we’ll cover the following:

  • How to form a root question—the right root question
  • How to develop a metric by drawing a picture
  • How to flesh out the information, measures, and data needed to make the picture
  • How to collect data, measures, and information

This may seem like a lot of work (and it is), but I guarantee you that if you follow this method you ...

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