Acknowledgments

I want to thank a number of people for whom this book would not be possible, starting with Apress’s Jeff Olson, who encouraged me to write the book, and Rita Fernando and her team of editors who did a fantastic job of cleaning up my grammar and pushing me to clarify my thoughts. A special note of appreciation goes out to my former SAIS classmate, consulting partner, and good friend Keith Bickel, PhD, who was my sounding board on a biweekly basis throughout the past year. I thank my Wharton buddies Charles Boyd, Wael Salam, and Michael Varner, and my CompuBank colleagues and friends Bill Krull and Terry Puster, who have been great confidants and supporters in good times and bad throughout my business career and personal life. A ...

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