PHR/SPHR Professional in Human Resources Certification Deluxe Study Guide

Employee and Labor Relations

THE HRCI TEST SPECIFICATIONS FROM THE EMPLOYEE AND LABOR RELATIONS FUNCTIONAL AREA COVERED IN THIS CHAPTER INCLUDE:

• Ensure that employee and labor relations activities are compliant with applicable federal laws and regulations.
• Assess organizational climate by obtaining employee input (for example: focus groups, employee surveys, staff meetings).
• Develop and implement employee relations programs (for example: recognition, special events, diversity programs) that promote a positive organizational culture.
• Evaluate effectiveness of employee relations programs through the use of metrics (for example: exit interviews, ...