2.27. Review Questions

  1. A department manager advises you that the productivity of his data entry operators is unsatisfactory and asks you to develop a training program to improve their data entry skills. What is your first step?

    1. Conduct a needs assessment.

    2. Develop a lesson plan.

    3. Talk to other managers to validate the situation.

    4. Select a training method.

  2. For several months, the management team has been struggling to come to grips with the need for a formal succession plan. About 30 percent of the workforce will reach retirement age within 10 years, and little has been done to prepare for the loss of knowledge in key roles that will occur as employees begin to retire. The team has come to a consensus that what is needed is a comprehensive plan, one ...

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