PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition

5.13. Review Questions

1. ______________________ is one of several learning organization characteristics.

   1. An assessment center

   2. Massed practice

   3. Systems thinking

   4. Programmed instruction

2. Which of the following should be included in a supervisory training program?

   1. Conflict resolution skills

   2. Budgeting

   3. Rotation through various divisions

   4. Internal controls

3. In the evaluation phase, the _________ evaluation method focuses on how well the training resulted in learning new skills and competencies.

   1. reaction

   2. learning

   3. behavior

   4. results

4. Which of the following factors can adversely affect transfer of training?

   1. The trainer's expertise

   2. A lack of job reinforcement

   3. The subject of the training

   4. None of the above

5. A ______________________ learning curve begins slowly, with smaller learning ...