4.5. Metrics: Measuring Results
Workforce Planning and Employment is a function that lends itself more readily to measurement than some other areas of HR.
Business impact measures
In addition to ROI measures discussed in Chapter 2, employee productivity is a key measure for business impact in the WFP function. Productivity metrics are calculated by dividing "total output" (expressed in revenue dollars or [in manufacturing industries] by a measure of inventory output) by the number of employees. This metric can be calculated for the whole organization or by work groups, depending on specific information needs.
Tactical accountability measures
A number of established metrics can be used to measure HR's tactical accountability in WFP. Some of ...
Get PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
