6.7. Metrics: Measuring Results
As mentioned earlier in this chapter, total rewards costs are significant in virtually all organizations. Using metrics to monitor whether TR programs are delivering the type of qualified employees needed by the organization is therefore key to demonstrating how HR professionals add value to their organizations:
Business impact measures
One of the clearest indications that there is a problem with the total rewards package in an organization is an increase in turnover and exit interviews that indicate employees are easily able to find higher compensation and/or a richer, more appropriate benefits package with other employers.
Tactical accountability measures
Two metrics that may provide useful information about ...
Get PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
