PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition

2.25. Exam Essentials

Be able to describe how HR programs interact.

It is important to understand the ways programs or policies developed for one functional area impact others. For example, the compensation policy will affect the quality of candidates attracted by the company, turnover rates, the ability of the company to maintain union-free status, and employee job satisfaction.

Be able to describe the needs assessment and analysis process.

Needs assessment/analysis is a process used to obtain information about what a business needs to meet its goals. There are seven steps in a needs assessment: describing the objective, defining the current situation, conducting a gap analysis, setting priorities, developing options, determining the costs, ...