PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition

2.21. Employee Attitude Assessment

Gathering information about employee attitudes and opinions provides insight into how well the organization is meeting employee needs and the level of engagement in the employee population. An employee attitude assessment also provides input for changes to a benefit package or other HR programs. Employee attitudes impact productivity, and conducting an assessment can help an organization diagnose what is causing low productivity or morale. Once problems are identified, programs can be designed to address the issues and improve productivity. Various methods are used to collect this information, including surveys, interviews, and focus groups:

Employee surveys

Employee surveys can be used to gather information ...