2.3. Communication Skills and Strategies
HR professionals must develop expertise in communicating information to a variety of stakeholders, from top executives to production workers, customers, and vendors. This requires the ability to determine which strategies will most successfully communicate different types of information to these various audiences.
2.3.1. Employee Communication
An effective employee communication strategy provides opportunities for "top-down" communication by management and "bottom-up" communication from employees. It must balance management's need to ensure the confidentiality of sensitive company information with the need of employees to know, understand, and feel part of what is happening with the company. An effective ...
Get PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
