PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition

5.14. Answers to Review Questions

1. C. Systems thinking refers to the characteristic of a learning organization that uses a variety of information-gathering techniques to acquire knowledge of new technology, determine its value, and convert this knowledge into new and improved practices and procedures. Assessment centers (A) are used to determine what kind of training an individual needs. Massed practice (B) is a form of practicing job tasks during training in which all tasks are practiced at the same time. Programmed instruction (D) is a type of self-instruction that requires trainees to complete each step in the training before moving on to the next step.

2. A. Supervisory training programs concentrate on topics related to interactions with employees, ...