You are previewing PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition.
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PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition

Book Description

More than 80,000 HR professionals having earned the Senior Professional in Human Resources (SPHR) or Professional in Human Resources (PHR) certification, and another 20,000 are expected to take the exam in 2009. This complete update of the bestselling guide to HR certification contains additional coverage of new HR policies and standards, as well as updated practice exam questions and real world scenarios. Key topics include strategic management, workforce planning and employment, compensation and benefits, employee and labor relations, and Occupational Safety and Health Administration (OSHA) regulations. The CD-ROM contains two bonus exams (one each for PHR and SPHR) as well as flashcards and an electronic book.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Table of Contents

  1. Copyright
  2. Dear Reader
  3. dedication
  4. Acknowledgments
  5. About the Author
  6. Introduction
  7. Assessment Test
  8. Answers to Assessment Test
  9. Certifying Human Resource Professionals
    1. The Human Resource Profession
    2. Development of the Human Resource Body of Knowledge
    3. The Test
    4. Summary
  10. Core Knowledge Requirements for HR Professionals
    1. Needs Assessment and Analysis
    2. Third-Party Contract Management
    3. Communication Skills and Strategies
    4. Documentation Requirements
    5. Adult Learning Processes
    6. Motivation Concepts
    7. Training Techniques
    8. Leadership Concepts
    9. Project Management Concepts
    10. Diversity Concepts
    11. Human Relations Concepts
    12. HR Ethics and Professional Standards
    13. Human Resource Technology
    14. Qualitative and Quantitative Analysis
    15. Change Management
    16. Job Analysis and Description
    17. Employee Records Management
    18. Interrelationships Among HR Activities
    19. Organizational Structures
    20. Environmental Scanning Concepts
    21. Employee Attitude Assessment
    22. Basic Budgeting and Accounting
    23. Risk Management
    24. Summary
    25. Exam Essentials
    26. Key Terms
    27. Review Questions
    28. Answers to Review Questions
  11. Strategic Management
    1. Organizations
    2. Strategy
    3. Strategic Management
    4. Legislative and Regulatory Processes
    5. Corporate Governance
    6. HR Metrics: Measuring Results
    7. Global Considerations
    8. Summary
    9. Exam Essentials
    10. Key Terms
    11. Review Questions
    12. Answers to Review Questions
  12. Workforce Planning and Employment
    1. Federal Employment Legislation
    2. Strategic Workforce Planning
    3. Staffing Programs
    4. Organization Exit Processes
    5. Metrics: Measuring Results
    6. Global Considerations
    7. Summary
    8. Exam Essentials
    9. Key Terms
    10. Review Questions
    11. Answers to Review Questions
  13. Human Resource Development
    1. Federal Employment Legislation
    2. Organization Development
    3. Talent Management
    4. Employee Training Programs
    5. Performance Management Programs
    6. Performance Appraisal
    7. Unique Employee Needs
    8. Metrics: Measuring Results
    9. Global Considerations
    10. Summary
    11. Exam Essentials
    12. Key Terms
    13. Review Questions
    14. Answers to Review Questions
  14. Total Rewards
    1. Total Rewards Defined
    2. Compensation
    3. Benefits
    4. Payroll
    5. Communicating TR Programs
    6. Executive Compensation
    7. Metrics: Measuring Results
    8. Global Considerations
    9. Summary
    10. Exam Essentials
    11. Key Terms
    12. Review Questions
    13. Answers to Review Questions
  15. Employee and Labor Relations
    1. Federal Employment Legislation
    2. Employee Relations
    3. Dispute Resolution
    4. Labor Relations
    5. Union Organization
    6. Union Avoidance Strategies
    7. Metrics: Measuring Results
    8. Global Considerations
    9. Summary
    10. Exam Essentials
    11. Key Terms
    12. Review Questions
    13. Answers to Review Questions
  16. Risk Management
    1. Risk Identification
    2. Risk Assessment
    3. Risk Management
    4. Metrics: Measuring Results
    5. Global Considerations
    6. Summary
    7. Exam Essentials
    8. Key Terms
    9. Review Questions
    10. Answers to Review Questions
  17. About the Companion CD
    1. What You'll Find on the CD
    2. System Requirements
    3. Using the CD
    4. Troubleshooting
  18. Case Study
    1. The Scenario
    2. Case Study Questions
    3. Case Study Answers
  19. Federal Employment Legislation and Case Law
    1. Legislation and Case Law Summary
    2. Additional Cases
  20. Resources
    1. Strategic Management
    2. Workforce Planning and Employment
    3. Human Resource Development
    4. Total Rewards
    5. Employee and Labor Relations
    6. Risk Management
  21. Glossary
    1. Numbers
    2. A
    3. B
    4. C
    5. D
    6. E
    7. F
    8. G
    9. H
    10. I
    11. J
    12. K
    13. L
    14. M
    15. N
    16. O
    17. P
    18. Q
    19. R
    20. S
    21. T
    22. U
    23. V
    24. W
    25. Y
    26. Z