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PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide

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PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide

"All-in-One Is All You Need."

Get complete coverage of the HR Certification Institute's Professional and Senior Professional in Human Resources Body of Knowledge inside this comprehensive resource. Written by HR experts, this authoritative guide fully addresses the core knowledge and responsibilities necessary for the implementation and management of HR practices. You'll find chapter reviews, "In-the-Trenches" sidebars featuring HR experts' real-world experiences and sage advice, practice exam questions, and in-depth explanations. Designed to help you pass the PHR and SPHR exams with ease, this definitive volume also serves as an essential on-the-job reference.

Covers all PHR and SPHR functional areas, including:

  • Business management and strategy
  • Workforce planning and employment
  • Human resource development
  • Compensation and benefits
  • Employee and labor relations
  • Risk management

Electronic content includes:

  • 350 practice exam questions
  • Test engine that provides full-length practice exams and customized quizzes by exam topic
  • PDF copy of the book for studying on the go

Table of Contents

  1. Cover
  2. Title Page
  3. About the Authors
  4. Copyright Page
  5. Dedication
  6. Contents At A Glance
  7. Contents
  8. Acknowledgments
  9. Introduction
  10. Chapter 1 Human Resources Certifications
    1. Professional Certification
      1. The Benefits of Certification
      2. The HR Certification Institute Certifications
    2. HR Certification Institute’s Role
      1. The Significance of the Body of Knowledge
      2. The Test Development Process
      3. The Exam Experience
    3. Chapter Review
      1. Endnotes
  11. Chapter 2 U.S. Laws and Regulations
    1. What You Need to Know Concerning Employee Management
    2. 1. When You Have One or More Employees
      1. 1.1 The Clayton Act (1914)
      2. 1.2 The Consumer Credit Protection Act (1968)
      3. 1.3 The Copeland “Anti-Kickback” Act (1934)
      4. 1.4 The Copyright Act (1976)
      5. 1.5 The Davis-Bacon Act (1931)
      6. 1.6 The Dodd-Frank Wall Street Reform and Consumer Protection Act (2010)
      7. 1.7 The Economic Growth and Tax Relief Reconciliation Act (EGTRRA) (2001)
      8. 1.8 The Electronic Communications Privacy Act (ECPA) (1986)
      9. 1.9 The Employee Polygraph Protection Act (1988)
      10. 1.10 The Employee Retirement Income Security Act (ERISA) (1974)
      11. 1.11 The Equal Pay Act (EPA) (Amendment to the FLSA) (1963)
      12. 1.12 The FAA Modernization and Reform Act (2012)
      13. 1.13 The Fair and Accurate Credit Transactions Act (FACT) (2003)
      14. 1.14 The Fair Credit Reporting Act (FCRA) (1970)
      15. 1.15 The Fair Labor Standards Act (FLSA) (1938)
      16. 1.16 The Foreign Corrupt Practices Act (FCPA) (1997)
      17. 1.17 The Health Information Technology for Economic and Clinical Health Act (HITECH) (2009)
      18. 1.18 The Health Insurance Portability and Accountability Act (HIPAA) (1996)
      19. 1.19 The Immigration and Nationality Act (INA) (1952)
      20. 1.20 The Immigration Reform and Control Act (IRCA) (1986)
      21. 1.21 The IRS Intermediate Sanctions (2002)
      22. 1.22 The Labor-Management Relations Act (LMRA) (Taft-Hartley Act) (1947)
      23. 1.23 The Labor-Management Reporting and Disclosure Act (Landrum-Griffin Act) (1959)
      24. 1.24 The Mine Safety and Health Act (1977)
      25. 1.25 The National Industrial Recovery Act (1933)
      26. 1.26 The National Labor Relations Act (Wagner Act) (NLRA) (1935)
      27. 1.27 The Needlestick Safety and Prevention Act (2000)
      28. 1.28 The Norris-LaGuardia Act (1932)
      29. 1.29 The Occupational Safety and Health Act (OSHA) (1970)
      30. 1.30 The Omnibus Budget Reconciliation Act (OBRA) (1993)
      31. 1.31 The Pension Protection Act (PPA) (2006)
      32. 1.32 The Personal Responsibility and Work Opportunity Reconciliation Act (1996)
      33. 1.33 The Portal-to-Portal Act (1947)
      34. 1.34 The Railway Labor Act (1926)
      35. 1.35 The Rehabilitation Act (1973)
      36. 1.36 The Retirement Equity Act (REA) (1984)
      37. 1.37 The Revenue Act (1978)
      38. 1.38 The Sarbanes-Oxley Act (SOX) (2002)
      39. 1.39 The Securities and Exchange Act (1934)
      40. 1.40 The Service Contract Act (SCA) (1965)
      41. 1.41 The Sherman Anti-Trust Act (1890)
      42. 1.42 The Small Business Job Protection Act (1996) (SBJPA)
      43. 1.43 The Social Security Act (1935)
      44. 1.44 The Tax Reform Act (1986)
      45. 1.45 The Taxpayer Relief Act (1997)
      46. 1.46 The Trademark Act (1946)
      47. 1.47 The Unemployment Compensation Amendments Act (UCA) (1992)
      48. 1.48 The Uniformed Services Employment and Reemployment Rights Act (USERRA) (1994)
      49. 1.49 The Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) (1974) [as amended by the Jobs for Veterans Act (JVA) (2008)]
      50. 1.50 The Wagner-Peyser Act (1933) [as amended by the Workforce Investment Act of 1998]
      51. 1.51 The Walsh-Healey Act (Public Contracts Act) (1936)
      52. 1.52 The Work Opportunity Tax Credit (WOTC) (1996)
      53. 1.53 Whistleblowing
    3. 2. When You Have 15 or More Employees
      1. 2.1 Americans with Disabilities Act (ADA) (1990)
      2. 2.2 The Civil Rights Act (Title VII) (1964)
      3. 2.3 The Civil Rights Act (1991)
      4. 2.4 The Drug-Free Workplace Act (1988)
      5. 2.5 The Equal Employment Opportunity Act (EEOA) (1972)
      6. 2.6 The Genetic Information Nondiscrimination Act (GINA) (2008)
      7. 2.7 Guidelines on Discrimination Because of Sex (1980)
      8. 2.8 The Lilly Ledbetter Fair Pay Act (2009)
      9. 2.9 The Pregnancy Discrimination Act (1978)
      10. 2.10 Uniform Guidelines on Employee Selection Procedures (1976)
    4. 3. When You Have 20 or More Employees
      1. 3.1 The Age Discrimination in Employment Act (ADEA) (1967)
      2. 3.2 The American Recovery and Reinvestment Act (ARRA) (2009)
      3. 3.3 The Consolidated Omnibus Budget Reconciliation Act (COBRA) (1986)
      4. 3.4 The Older Workers Benefit Protection Act (OWBPA) (1990)
    5. 4. When You Have 50 to 100 Employees
      1. 4.1 Executive Order 11246—Affirmative Action (1965)
      2. 4.2 The Family and Medical Leave Act (FMLA) (1993)
      3. 4.3 The Mental Health Parity Act (MHPA) (1996)
      4. 4.4 The Mental Health Parity and Addiction Equity Act (MHPAEA) (2008)
      5. 4.5 The National Defense Authorization Act (2008)
      6. 4.6 The Patient Protection and Affordable Care Act (PPACA) (2010)
    6. 5. When You Have 100 or More Employees
      1. 5.1 The Worker Adjustment and Retraining Notification Act (WARN) (1988)
    7. 6. For Federal Government Employees
      1. 6.1 The Civil Service Reform Act (1978)
      2. 6.2 The Congressional Accountability Act (1995)
      3. 6.3 The False Claims Act (1863)
      4. 6.4 The Homeland Security Act (2002)
      5. 6.5 The Privacy Act (1974)
      6. 6.6 The USA Patriot Act (2001)
    8. Employment Visas for Foreign Nationals
      1. E Nonimmigrant Visas
      2. H Visas
      3. L-1 Intra-Company Transferee
      4. O-1 Alien of Extraordinary Ability in Arts, Science, Education, Business, Athletics
      5. P Visa Categories
      6. EB Employment-Based Visas
    9. Chapter Review
    10. Questions
    11. Is Safety the Most Important Policy?—A Case Study
    12. Answers
    13. Case Study Outcome
    14. Endnotes
  12. Chapter 3 Core Knowledge
    1. 23 Core Knowledge Requirements
      1. Needs Assessment and Analysis
      2. Third-Party or Vendor Selection, Contract Negotiation, and Management, Including Development of Requests for Proposals (RFPs)
      3. Communication Skills and Strategies (For Example: Presentation, Collaboration, Sensitivity)
      4. Organizational Documentation Requirements to Meet Federal and State Guidelines
      5. Adult Learning Processes
      6. Motivation Concepts and Applications
      7. Training Techniques (For Example: Virtual, Classroom, On-the-Job)
      8. Leadership Concepts and Applications
      9. Project Management Concepts and Applications
      10. Diversity Concepts and Applications (For Example: Generational, Cultural Competency, Learning Styles)
      11. Human Relations Concepts and Applications (For Example: Emotional Intelligence, Organizational Behavior)
      12. Ethical and Professional Standards
      13. Technology to Support HR Activities (For Example: HR Information Systems, Employee Self-Service, e-Learning, Applicant Tracking Systems)
      14. Qualitative and Quantitative Methods and Tools for Analysis, Interpretation, and Decision-Making Purposes (For Example: Metrics and Measurements, Cost/Benefit Analysis, Financial Statement Analysis)
      15. Change Management Theory, Methods, and Application
      16. Job Analysis and Job Description Methods
      17. Employee Records Management (For Example: Electronic/Paper, Retention, Disposal)
      18. Techniques for Forecasting, Planning, and Predicting the Impact of HR Activities and Programs Across Functional Areas
      19. Types of Organizational Structures (For Example: Matrix, Hierarchy)
      20. Environmental Scanning Concepts and Applications (For Example: Strengths, Weaknesses, Opportunities, and Threats [SWOT], and Political, Economic, Social, and Technological [PEST])
      21. Methods for Assessing Employee Attitudes, Opinions, and Satisfaction (For Example: Surveys, Focus Groups/Panels)
      22. Budgeting, Accounting, and Financial Concepts
      23. Risk-Management Techniques
    2. Chapter Review
      1. Questions
      2. Answers
      3. Endnote
  13. Chapter 4 Risk Management
    1. Key Legislation Governing Risk Management
      1. Cross-Reference to Other Legislation Requirements and Enforcement Agencies That Impact Risk Management
      2. Applicable Legal Cases Involving Risk Management
    2. Hazard (Risk) Identification and Communication
      1. Needs Analysis (Audits)
      2. Recordkeeping Requirements
    3. Investigating Complaints
      1. Communication Skills and Strategies
      2. Human Relations Concepts and Applications
      3. Job Analysis
      4. Review of Job Descriptions
      5. Communication to Employees
    4. HR Technology Activities
      1. Employee Records Management
      2. HR Information Systems (HRIS)
      3. Employee Self-Service
      4. e-Learning
      5. Applicant Tracking Systems
      6. Techniques for Forecasting, Planning, and Predicting Impact of HR Activities
      7. Risk Management Techniques
    5. Occupational Injury and Illness Prevention Programs
      1. General Health Practices
      2. General Safety Practices
      3. Safety Audit and Communication Plans
    6. Return to Work Policies
      1. Modified Duty Assignments
      2. Reasonable Accommodation
      3. Independent Medical Exam
    7. Plans to Protect Employees and Minimize Organization Liability
      1. Emergency Response Plans
      2. Business Continuation
      3. Password Usage
      4. Social Engineering
      5. Disaster Recovery
      6. Workplace Violence
      7. Budgeting, Accounting, and Financial
      8. Substance Abuse
      9. Theft
      10. Sabotage
    8. Social Media, Internet, and E-mail Use Policies
      1. Social Media
      2. Internet Access
      3. E-mail Use
      4. Diversity Concepts and Applications
      5. Ethical and Professional Standards
    9. Privacy Issues
      1. Internal Privacy Issues
      2. External Privacy Issues
      3. Protection of Data
      4. Password Protections, Monitoring Software, and Biometrics
      5. Identity Theft
      6. Workplace Monitoring
      7. Methods for Assessing Employee Attitudes, Opinions, and Satisfaction
    10. Use of Third Parties or Vendors
      1. Developing Requests for Proposals (RFPs)
      2. Contract Negotiation
      3. Contract Management
    11. Chapter Review
      1. Questions
      2. Answers
      3. Endnotes
  14. Chapter 5 Workforce Planning and Employment
    1. Key Legislation Governing Workforce Planning and Employment
    2. Equal Employment Opportunity and Affirmative Action
      1. Equal Employment Opportunity Commission (EEOC)
      2. EEOC Complaint Investigation Procedures
      3. EEOC Guidelines
    3. Federal Contracting and Affirmative Action Requirements
      1. Goods and Services Contractors
      2. Construction Contractors
      3. Compliance Evaluations by OFCCP
      4. Affirmative Action Reporting Requirements
      5. Placement-Rate Goals and Good Faith Efforts
      6. Office of Federal Contract Compliance Programs (OFCCP)
      7. Outreach and Recruiting Requirements for Affirmative Action
      8. Recordkeeping Requirements
    4. Gender Discrimination and Harassment in the Workplace
      1. Gender-Neutral Job Advertisements
      2. Types of Harassment
      3. Employer Prevention Obligations
    5. Organizational Staffing Requirements
      1. Forecasting Placement Opportunities
      2. Compliance with WARN Act
      3. Workforce Planning, Forecasting, and Predicting Metrics
      4. Strategic Workforce Planning
    6. Job Analysis and Documentation
      1. Identifying Key Job Responsibilities and Essential Functions
      2. Identifying Job Qualifications
      3. Identifying Physical and Mental Job Requirements
      4. Job Competencies
      5. Point Systems for Job Evaluation
      6. Annual Review of Job Contents
    7. Recruitment and the Application Process
      1. Internal and External Recruitment Sources
      2. State Employment Services
      3. Recruitment Strategies
      4. Applicant Tracking
      5. Resumes vs. Job Applications
      6. Invitations to Self-Identify as Part of the Application Process
      7. Analysis of Labor Market Data
      8. Diversity Management
      9. Measurements and Metrics of Recruitment
      10. The Impact of Compensation and Benefits on Recruitment and Retention
    8. Flexible Staffing
      1. Temporary Employees
      2. Job Sharing
      3. Part-Time vs. Full-Time
      4. Project Hires/Contract Labor
      5. Phased Retirement
      6. Retiree Annuitants
      7. Payrolling
      8. Employee Leasing and Professional Employer Organizations (PEOs)
      9. Outsourcing and Managed Service Providers (MSPs)
      10. Temp-to-Lease Programs
      11. Rehires and Transfers
    9. Selection
      1. Selection Systems
      2. Criteria for Selection
      3. Employment Testing
      4. Job Accommodation Requests
      5. Documentation of Selection Decisions
      6. The Selection Approval Process
      7. Employment Policies, Practices, and Procedures
      8. Negotiation Skills and Techniques
      9. Employment Offers
      10. Employment Reference Checks, Background Checks, and Credit Reports
      11. New Employee Orientation
    10. Retention
      1. Management Training
      2. Rewards
      3. Metrics and Measurements for Retention
    11. Organizational Exit
      1. Involuntary Separations
      2. Voluntary Separations
      3. Exit Interviews
    12. Employee Records Management
      1. Employment Authorization (Form I-9)
      2. E-Verify System
      3. Employee Files
      4. Documentation Techniques and Guidelines
      5. Retention Requirements
      6. Records Destruction
      7. Employee Skill Sets Database
      8. Workforce Assessment Techniques
    13. International Workforce Management
      1. International Workforce Planning
      2. Types of International Workers
      3. Organizational and Staffing Approaches to International Business
      4. Types of International Assignments
    14. Chapter Review
    15. Questions
    16. Answers
      1. Endnotes
  15. Chapter 6 Business Management and Strategy
    1. Key Legislation Governing Business Management and Strategy
    2. Role of Human Resources in Organizations
      1. Strategic Alliances
      2. Community Partnership
      3. Facilitation and Communication
    3. HR Business Management and Acumen
      1. Business Acumen
      2. Budgeting and Financial Analysis
      3. Business Concepts
      4. Management Skills
      5. HR Management Skill Development
    4. Organizational Structures
      1. Business Structures and Functions
      2. Corporate Culture
      3. Life Cycles of Organizations
      4. Corporate Restructuring
    5. Strategic Planning
      1. Developing Goals and Objectives
      2. Environmental Scanning
      3. Internal Environment Scanning
      4. Strategic Planning Contributions
    6. Measuring Strategic Results
    7. Methods and Tools Used in Decision Making
      1. Decision Making Methods
      2. Develop Metrics to Measure Milestones/Results
      3. Performance Cost and Benefit (ROI) Analyses
    8. Organizational Vision, Mission, and Values
      1. Vision Statement
      2. Mission Statement
      3. Values
      4. Corporate Ethics
    9. Corporate Governance Compliance
      1. Assessment of Policies/Procedures
      2. Ethics Investigations
      3. Monitoring Legislative and Regulatory Issues
    10. Chapter Review
    11. Questions
    12. Answers
      1. Endnotes
  16. Chapter 7 Employee and Labor Relations
    1. Federal Laws That Apply to This Body of Knowledge
    2. Common Law and the Napoleonic Code
      1. Napoleonic Code
      2. Common Law
    3. Labor Laws Currently
    4. Employment Types
      1. Employment at Will
      2. Written Employment Agreements and Oral Contracts
      3. Collective Bargaining Agreements
    5. Right to Work States
      1. Limitations to Agency Shop
    6. Exceptions to Employment at Will
      1. Public Policy
      2. Implied Contract
      3. Covenant of Good Faith and Fair Dealing
      4. Invasion of Privacy
    7. Common Law Tort Claims
      1. Defamation (Slander/Liable)
      2. Fraudulent Misrepresentation
    8. Other Factors Involved in the Employment Relationship
      1. Employer Expectation of Employee Loyalty
      2. Unfair Competition and Non-Compete Clauses
      3. Concept of Inevitable Disclosure
    9. Workplace Policies and Procedures
      1. Developing and Communicating Policies
      2. Discipline and Termination
      3. Background Investigations
      4. Credit Checks
      5. Work Rules/Codes of Conduct
      6. Non-Monetary Rewards
    10. Employee Relations Programs and Organizational Culture
      1. Recognition
      2. Special Events
      3. Diversity Programs
      4. Self-Directed Work Teams
      5. Employee-Management Committees
      6. Labor Leadership Concepts and Applications
    11. Employee Complaints and Grievances
      1. Using Employee Input to Prevent Complaints
      2. Conflict Resolution
      3. Complaint/Grievance Handling
      4. Conducting Unbiased Investigations
    12. Internal vs. External Complaints
      1. Mediation and Arbitration (Alternative Dispute Resolution—ADR)
      2. Using External Experts
      3. HR’s Role in the Litigation Process
    13. Collective Bargaining
      1. Governance of the Union-Employer Relationship
      2. Contract Negotiation
      3. Establishing Contract Costs
      4. Administering Union Contracts (MoU or CBA)
      5. Unfair Labor Practices
      6. Labor-Management Cooperative Strategies
      7. Strikes, Picketing, and Boycotts
    14. Employment Legal Issues
      1. Negligent Hiring
      2. Negligent Retention
      3. Defamation
      4. Measuring Disparate Impact During Reduction in Force
    15. Evaluating Program Effectiveness
      1. Turnover Rates
      2. Employee Surveys
    16. Developing and Implementing Strategies to Maintain a Union-Free Environment
      1. NLRB Procedures for Recognizing a Union
      2. Employer Reactions to Union Organizing Efforts
      3. Decertification or Deauthorization of a Union
      4. Common Employee Relations Strategies
      5. Identifying and Addressing Union Interests in Your Workplace
      6. Strategies for Maintaining a Union-free Environment
    17. Chapter Review
    18. Questions
    19. Answers
      1. Endnotes
  17. Chapter 8 Human Resource Development
    1. Federal Laws That Apply to This Body of Knowledge
    2. HR’s Role in Organizational Development (OD)
      1. Learning Organization
      2. Change Process Theory
    3. Training and Development
      1. Training Needs Assessment and Analysis
      2. Establishing Training Objectives
    4. Instructional and Delivery Methods
      1. Adult Learning Processes and Principles
      2. Teacher-Centered Approaches
      3. Learner-Centered Approaches
    5. Talent Management
      1. Employee Development Programs
      2. Skills Training
      3. Teams
      4. Career Development
      5. Career Development Programs
      6. Coaching and Mentoring
      7. Employee Retention
      8. Challenges in Talent Management
    6. Performance Management
      1. Performance Standards
      2. Performance Appraisal Methods
      3. Shortcomings of Performance Appraisals
    7. HR Interventions
      1. Conflict Resolutions
      2. Emotional Intelligence
      3. Management by Objectives
      4. Quality Initiatives
    8. Leadership Development
      1. Leadership Theories
      2. Leadership Concepts
    9. Organizational Development Initiatives
      1. Theories and Applications
      2. Diversity Initiatives
      3. Programs for Organizational and Employee Changing Needs
      4. Measuring Results Establishing Metrics
    10. Global Issues and Considerations
      1. Cultural Issues
    11. Chapter Review
    12. Questions
    13. Answers
      1. Endnotes
  18. Chapter 9 Compensation and Benefits
    1. A Total Rewards Philosophy and Strategy
    2. Strategic Objectives of Compensation
    3. Federal Laws That Impact Compensation
    4. Federal Agency Non-Discrimination Enforcement
      1. United States Department of Labor (DOL)
      2. Equal Employment Opportunity Commission (EEOC)
      3. Office of Federal Contract Compliance Programs (OFCCP)
    5. Job Evaluation
      1. Job Evaluation Methods
      2. Pay Surveys
    6. Pay Structure
      1. Pay Grades
      2. Pay Ranges
    7. Compa-ratios
    8. Base-Pay Systems
      1. Single or Flat-Rate System
      2. Time-Based Step Rate System
      3. Performance-Based Merit Pay System
      4. Productivity-Based System
      5. Person-Based System
    9. Variations in Pay
      1. Red Circle Rates
      2. Green Circle Rates
      3. Cost of Living Adjustments (COLAs)
    10. Types of Pay Increases
      1. General Pay Increases
      2. Seniority Pay Increases
      3. Lump Sum Increases
      4. Market-Based Increases
    11. Pay Differentials
      1. Premium Pay
      2. Travel Pay
      3. Hazard Pay
      4. Labor Cost Differentials
      5. Geographic-Based Differential Pay
      6. Location-Based Differentials
      7. Time-Based Differential Pay
      8. Overtime Pay
    12. Payroll
      1. Payroll Administration
      2. Payroll Systems
    13. Incentive Pay
      1. Requirements
      2. Plan Criteria
      3. Required Internal Processes
      4. Types of Incentive Programs
    14. Compensation Administration
    15. Exempt and Non-Exempt Status
    16. Strategic Objectives of Benefits
    17. Benefits Needs Assessment
    18. Federal Legislation Impacting Benefits
    19. Tax and Accounting Organizations with Benefits Oversight
      1. U.S. Internal Revenue Service (IRS)
      2. Pension Benefit Guaranty Corporation (PBGC)
      3. Financial Accounting Standards Board (FASB)
    20. Fiduciary Responsibilities
    21. Government-Mandated Benefits
      1. Social Security
      2. Medicare
      3. Unemployment Insurance (UI)
      4. Workers’ Compensation
    22. Healthcare Benefits
      1. Fee-for-Service Plans
      2. Managed Care Plans
      3. Prescription Drug Plans
      4. Dental Plans
      5. Vision Care Plans
    23. Healthcare Funding
      1. Fully Funded Plans
      2. Self-Funded Plans
      3. Health Insurance Purchasing Cooperatives (HIPCs)
    24. Healthcare Costs
      1. High Deductible Health Plans
      2. Section 125 Cafeteria (Flexible Benefit) Plans
      3. Full Cafeteria Plans
    25. Common Benefits Provided to Employees
      1. Disability Benefits
      2. Life Insurance
      3. Long-Term Care Insurance (LTC)
      4. Employee Assistance Programs (EAPs)
      5. Supplemental Unemployment Benefits (SUB)
      6. Paid Time Off (PTO)
      7. Paid Leaves
    26. Less Common Benefits Provided to Employees
      1. Childcare Services
      2. Elder Care
      3. Commuter Assistance
      4. Tuition Reimbursement
      5. Prepaid Legal Insurance
    27. Benefits—Taxable and Non-Taxable
    28. Evaluating and Communicating Compensation and Benefits Programs
      1. Measurements and Analysis
      2. Legally Required Communications
      3. Other Required Communications
    29. Developing Employee Self-Service Technologies (ESS)
    30. Compensation and Benefits—International Employees
      1. Assignment Compensation Terms
      2. International Benefits Variations
      3. Non-Salary International Benefits
    31. Chapter Review
    32. Questions
    33. Answers
      1. Endnotes
  19. Appendix A List of Common HR Acronyms
  20. Appendix B Federal Case Laws
    1. Case Applications by Chapter
      1. Chapter 4: Risk Management
      2. Chapter 5: Workforce Planning and Employment
      3. Chapter 6: Business Management and Strategy
      4. Chapter 7: Employee and Labor Relations
      5. Chapter 8: Human Resources Development
      6. Chapter 9: Compensation and Benefits
  21. Appendix C For Additional Study
  22. Appendix D About the Download
    1. System Requirements
    2. Downloading Total Tester Premium Practice Exam Software
      1. Total Tester Premium Practice Exam Software
    3. Installing and Running Total Tester
    4. Technical Support
  23. Glossary
  24. Index