Chapter Summary
Employee relations… labor relations
These are terms that encompass practices and responsibilities that are far reaching and of critical importance. They are also terms that evoke strong feelings and reactions.
In the beginning of this chapter, we described employee relations as
The way in which an organization responds to, handles, and/or addresses any issue that has impact on employees, and their relationships
to and with other employees
to and with managers
to and with those outside the organization with whom they come in contact as part of their employment experience
During this chapter, we attempted to explore the myriad ways in which these “relationships” can manifest themselves, as well as the many factors that need to be ...
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