Chapter Summary
Functioning effectively requires a number of areas of knowledge and expertise, all of which could be grouped into three critical categories: knowing our business (organization), knowing our profession (craft), and knowing our customers. Though simply stated, much goes into mastering these three areas, if they are to be performed at a highly efficient and effective level.
This chapter addressed some of the specific areas of knowledge with which HR professionals need to become fluent. It is intended as a starting point, not an ending point. Strategic management is also an area that many HR professionals will more fully understand, appreciate, and excel at as they gain experience and expertise within their organization, as well as ...
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