You are previewing PgMP Program Management Professional Exam Study Guide.
O'Reilly logo
PgMP Program Management Professional Exam Study Guide

Book Description

In this book, best selling author, Paul Sanghera, offers cohesive, concise, yet comprehensive coverage of all the topics included in the PgMP exam. With a laser sharp focus on the exam objectives, the Study Guide goes beyond just being an "exam cram." The material is presented in a logical learning sequence: a section builds upon previous sections and a chapter on previous chapters. All concepts, simple and complex, are defined and explained when they appear the first time. There is no hopping from topic to topic and no technical jargon without explanation. Because no prior knowledge of program management is assumed, this book will be useful for both: those new to program management, as well as individuals with years of experience. Although the primary purpose of the book is to help you pass the PgMP exam, it will also serve as a great reference for the program managers before and after the exam.

Special Features:

  • Hundreds of review questions with fully explained answers

  • A complete practice exam with fully explained answers

  • The real world scenarios to help you deal with the program management issues in the real world and also to answer the scenario based questions in the exam

  • Notes and tips to highlight the crucial points

  • Exam’s Eye View section at the end of each chapter to emphasize the important points from the exam’s perspective

  • Key Terms section at the end of each chapter that lists the important terms and concepts introduced in the chapter along with their definitions

  • The exam objectives fully explained before their coverage in each chapter

Table of Contents

  1. Copyright
  2. Dear Reader:
  3. Acknowledgments
  4. About the Author
  5. Introduction
    1. What Is the PMI and Its PgMP Certification?
    2. Why Become PgMP-Certified?
      1. Demonstrates Proof of Professional Achievement
      2. Increases Your Marketability
      3. Provides Opportunity for Advancement
      4. Raises Customer Confidence
    3. How to Become PgMP-Certified
    4. Who Should Buy This Book?
    5. How to Use This Book and CD
    6. Tips for Taking the PgMP Exam
    7. The Exam Objectives
    8. Assessment Test
    9. Answers to Assessment Test
  6. 1. Project, Portfolio, and Program: Mind the Gap
    1. 1.1. Basic Concepts and Definitions
      1. 1.1.1. Basic Definitions
      2. 1.1.2. The Triplet Relationship: Project, Program, and Portfolio
    2. 1.2. Introducing Project Management
      1. 1.2.1. What Is a Project?
      2. 1.2.2. Distinguishing Projects from Operations
      3. 1.2.3. Progressive Elaboration
      4. 1.2.4. Processes
      5. 1.2.5. Understanding the Project Life Cycle
    3. 1.3. Understanding Project Management Knowledge Areas
    4. 1.4. Introducing Project Stakeholders
      1. 1.4.1. Identifying Project Stakeholders
      2. 1.4.2. The Project Manager: A Special Stakeholder
    5. 1.5. Influences of Organizational Structures on Projects
      1. 1.5.1. Functional Organization
      2. 1.5.2. Projectized Organization
      3. 1.5.3. Matrix Organization
    6. 1.6. Influences of Organizational Culture and Structure on Programs
      1. 1.6.1. Influence of Organizational Culture
      2. 1.6.2. Influence of Organizational Structure
    7. 1.7. Matrix Management
      1. 1.7.1. Advantages of Matrix Management
      2. 1.7.2. Disadvantages of Matrix Management
      3. 1.7.3. Matrix Management in a Program
    8. 1.8. Advanced Concepts
      1. 1.8.1. Probability
      2. 1.8.2. Project Team and Project Management Team
      3. 1.8.3. Baseline
    9. 1.9. Summary
    10. 1.10. Key Terms and Definitions
    11. 1.11. Review Questions
    12. 1.12. Answers to Review Questions
  7. 2. The Program Management Framework
    1. 2.1. The Big Picture of Program Management
      1. 2.1.1. Exam Roadmap
      2. 2.1.2. Understanding Program Management Processes
    2. 2.2. Basic Program Concepts
    3. 2.3. Understanding Programs
    4. 2.4. Understanding Program Management
    5. 2.5. Comparing Project Management and Program Management
    6. 2.6. Comparing Program Management and Portfolio Management
    7. 2.7. Understanding Program Management Themes
      1. 2.7.1. Program Benefits Management
      2. 2.7.2. Program Stakeholder Management
        1. 2.7.2.1. Analyzing Stakeholders
        2. 2.7.2.2. Identifying Program Stakeholders
        3. 2.7.2.3. Managing Program Stakeholders
      3. 2.7.3. Program Governance
    8. 2.8. Understanding the Program Life Cycle
      1. 2.8.1. Program Phases
    9. 2.9. Understanding Metrics
      1. 2.9.1. The Metrics System
      2. 2.9.2. Examples of Metrics
      3. 2.9.3. Key Performance Indicators
    10. 2.10. Summary
    11. 2.11. Exam Essentials
    12. 2.12. Key Terms and Definitions
    13. 2.13. Review Questions
    14. 2.14. Answers to Review Questions
  8. 3. Initiating a Program
    1. 3.1. The Big Picture of Initiating a Program
      1. 3.1.1. Exam Roadmap
      2. 3.1.2. Program Initiation Processes
    2. 3.2. Understanding the Grand Origin of Programs
    3. 3.3. Performing Pre-Program Setup
      1. 3.3.1. The Selection Process
      2. 3.3.2. Developing High-Level Program Milestones
      3. 3.3.3. Performing the Gap Analysis
      4. 3.3.4. Conducting Kickoff Meetings
      5. 3.3.5. Information-Gathering Techniques
    4. 3.4. The Initiate Program Process
      1. 3.4.1. Input to Initiating a Program
      2. 3.4.2. Tools and Techniques for Initiating a Program
      3. 3.4.3. Output of Initiating a Program
      4. 3.4.4. Obtaining the Program Approval
    5. 3.5. Establishing the Project Management Framework
    6. 3.6. Authorizing Projects
    7. 3.7. Initiating the Team
    8. 3.8. Understanding Project Selection
      1. 3.8.1. Benefit Measurement Methods
        1. 3.8.1.1. Scoring models
        2. 3.8.1.2. Benefit-contributions models
        3. 3.8.1.3. Economic models
      2. 3.8.2. Constrained Optimization Methods
      3. 3.8.3. Expert Judgment
    9. 3.9. Common Process Component Items
      1. 3.9.1. Common Input Items
      2. 3.9.2. Common Tools and Techniques
      3. 3.9.3. Common Output Items
    10. 3.10. Summary
    11. 3.11. Exam Essentials
    12. 3.12. Key Terms and Definitions
    13. 3.13. Review Questions
    14. 3.14. Answers to Review Questions
  9. 4. Planning the Program
    1. 4.1. The Big Picture of Planning the Program
      1. 4.1.1. The Exam Roadmap
      2. 4.1.2. Program Planning Processes
    2. 4.2. Performing Program Setup
      1. 4.2.1. Main Tasks of Program Setup
      2. 4.2.2. Results of Program Setup
      3. 4.2.3. Understanding Program Planning
    3. 4.3. Developing Integration Plans for the Program
      1. 4.3.1. Developing the Program Management Plan
        1. 4.3.1.1. Input to the Develop Program Management Plan
        2. 4.3.1.2. Tools and Techniques for Developing the Program Management Plan
        3. 4.3.1.3. Output of the Develop Program Management Plan
      2. 4.3.2. Developing the Interface Management Plan
        1. 4.3.2.1. Input to Interface Planning
        2. 4.3.2.2. Tools and Techniques for Interface Planning
        3. 4.3.2.3. Output of Interface Planning
      3. 4.3.3. Developing a Resource Management Plan
        1. 4.3.3.1. Input to Resource Planning
        2. 4.3.3.2. Tools and Techniques for Resource Planning
      4. 4.3.4. Developing a Transition Plan
        1. 4.3.4.1. Input to Transition Planning
        2. 4.3.4.2. Tools and Techniques for Transition Planning
        3. 4.3.4.3. Output from Transition Planning
    4. 4.4. Defining the Program Scope
      1. 4.4.1. Input to Defining Scope
      2. 4.4.2. Tools and Techniques for Defining the Scope
      3. 4.4.3. Output from Defining the Scope
    5. 4.5. Creating the Program Work Breakdown Structure (PWBS)
      1. 4.5.1. Input to Creating the PWBS
      2. 4.5.2. Output from Creating the PWBS
      3. 4.5.3. Tools and Techniques for Creating a PWBS
      4. 4.5.4. Linking PWBS to WBS
    6. 4.6. Before and After the PWBS
    7. 4.7. Summary
    8. 4.8. Exam Essentials
    9. 4.9. Key Terms and Definitions
    10. 4.10. Review Questions
    11. 4.11. Answers to Review Questions
  10. 5. Planning the Program Schedule and Resources
    1. 5.1. The Big Picture of Schedule and Resource Planning
      1. 5.1.1. The Exam Roadmap
      2. 5.1.2. Understanding the Program Schedule and Resources
    2. 5.2. Developing the Program Schedule
      1. 5.2.1. Input to Developing a Program Schedule
      2. 5.2.2. Tools and Techniques for Developing a Program Schedule
      3. 5.2.3. Output of Developing a Program Schedule
    3. 5.3. Information from Project Schedules
      1. 5.3.1. Dependency Determination
        1. 5.3.1.1. Types of Dependencies
        2. 5.3.1.2. Precedence Diagramming Method (PDM)
        3. 5.3.1.3. Arrow Diagramming Method(ADM)
      2. 5.3.2. Schedule Network Analysis
    4. 5.4. Planning the Program Cost
      1. 5.4.1. Input to Cost Estimating and Budgeting
      2. 5.4.2. Tools and Techniques for Cost Estimating and Budgeting
      3. 5.4.3. Output of Cost Estimating and Budgeting
    5. 5.5. Planning Human Resources
      1. 5.5.1. Input to Human Resource Planning
      2. 5.5.2. Tools and Techniques for Human Resource Planning
      3. 5.5.3. Output of Human Resource Planning
      4. 5.5.4. Assessing Human Resource Competence
    6. 5.6. Estimating and Managing Resources
      1. 5.6.1. Tools and Techniques for Estimating Resource Requirements
      2. 5.6.2. Resource Management
      3. 5.6.3. Resource Leveling
    7. 5.7. Planning Procurement
      1. 5.7.1. Planning Program Purchases and Acquisitions
        1. 5.7.1.1. Input to Planning Purchases and Acquisitions
        2. 5.7.1.2. Tools and Techniques for Planning Purchases and Acquisitions
        3. 5.7.1.3. Output of Planning Purchases and Acquisitions
      2. 5.7.2. Planning Program Contracting
        1. 5.7.2.1. Input to Planning Program Contracting
        2. 5.7.2.2. Tools and Techniques for Planning Program Contracting
        3. 5.7.2.3. Output of Planning Program Contracting
      3. 5.7.3. Understanding Contract Types
    8. 5.8. Summary
    9. 5.9. Exam Essentials
    10. 5.10. Key Terms and Definitions
    11. 5.11. Review Questions
    12. 5.12. Answers to Review Questions
  11. 6. Planning for Quality, Risk, and Communication
    1. 6.1. The Big Picture of Planning for Quality, Risk, and Communication
      1. 6.1.1. The Exam Roadmap
      2. 6.1.2. Planning for Quality, Risk, and Communication
      3. 6.1.3. Understanding Quality, Risk, and Communication
        1. 6.1.3.1. Understanding Quality Management
        2. 6.1.3.2. Understanding Risk Management
        3. 6.1.3.3. Understanding Communication Management
    2. 6.2. Planning the Program Quality
      1. 6.2.1. Input to Quality Planning
      2. 6.2.2. Tools and Techniques for Quality Planning
      3. 6.2.3. Output of Quality Planning
    3. 6.3. Planning Risk Management
      1. 6.3.1. Input to Risk Management Planning and Analysis
      2. 6.3.2. Tools and Techniques for Risk Management Planning and Analysis
      3. 6.3.3. Output of Risk Management Planning and Analysis
      4. 6.3.4. Techniques and Strategies for Risk Management Planning
        1. 6.3.4.1. Risk Identification Tools and Techniques
        2. 6.3.4.2. Risk Analysis Techniques
    4. 6.4. Risk Response Techniques
      1. 6.4.1. Response Strategies for Opportunities
      2. 6.4.2. Response Strategies for Both Threats and Opportunities
    5. 6.5. Planning Communication Management
      1. 6.5.1. Input to Communication Planning
      2. 6.5.2. Tools and Techniques for Communication Planning
      3. 6.5.3. Output of Communication Planning
    6. 6.6. The Project Management Information System
    7. 6.7. Summary
    8. 6.8. Exam Essentials
    9. 6.9. Key Terms and Definitions
    10. 6.10. Review Questions
    11. 6.11. Answers to Review Questions
  12. 7. Executing the Program
    1. 7.1. Program Execution: The Big Picture
      1. 7.1.1. The Exam Roadmap
      2. 7.1.2. Understanding Program Execution
      3. 7.1.3. Establishing Program Management and Technical Infrastructure
    2. 7.2. Directing and Managing Program Execution
      1. 7.2.1. Input to Directing and Managing Program Execution
      2. 7.2.2. Tools and Techniques for Directing and Managing Program Execution
      3. 7.2.3. Output of Directing and Managing Program Execution
    3. 7.3. Managing the Program Team
      1. 7.3.1. Acquiring a Program Team
        1. 7.3.1.1. Input to Acquiring the Program Team
        2. 7.3.1.2. Tools and Techniques for Acquiring the Program Team
        3. 7.3.1.3. Output of Acquring the Program Team
      2. 7.3.2. Developing the program team
        1. 7.3.2.1. Input to Developing the Program Team
        2. 7.3.2.2. Tools and Techniques for Developing the Program Team
        3. 7.3.2.3. Output of Developing the Program Team
    4. 7.4. Performing Quality Assurance
      1. 7.4.1. Input to Performing Quality Assurance
      2. 7.4.2. Tools and Techniques for Performing Quality Assurance
      3. 7.4.3. Output of Performing Quality Assurance
    5. 7.5. Implementing Procurement
      1. 7.5.1. Requesting Seller Responses
        1. 7.5.1.1. Input to Requesting Seller Responses
        2. 7.5.1.2. Tools and Techniques for Requesting Seller Responses
        3. 7.5.1.3. Output of Requesting Seller Responses
      2. 7.5.2. Selecting Sellers
        1. 7.5.2.1. Input to Selecting Sellers
      3. 7.5.3. Tools and Techniques for Selecting Sellers
        1. 7.5.3.1. Output of Selecting Sellers
    6. 7.6. Communicating the Program Execution
      1. 7.6.1. Input to Information Distribution
      2. 7.6.2. Tools and Techniques for Information Distribution
      3. 7.6.3. Output of Information Distribution
    7. 7.7. Chartering Constituent Projects
    8. 7.8. Understanding Conflict Management
    9. 7.9. Summary
    10. 7.10. Exam Essentials
    11. 7.11. Key Terms and Definitions
    12. 7.12. Review Questions
    13. 7.13. Answers to Review Questions
  13. 8. Monitoring and Controlling the Program
    1. 8.1. Monitoring and Controlling the Program: The Big Picture
      1. 8.1.1. The Exam Roadmap
      2. 8.1.2. Understanding Monitoring and Controlling
    2. 8.2. Delivering the Program Benefits: Phase Four
    3. 8.3. Integrating Program Monitoring and Controlling
      1. 8.3.1. Performing Integrated Change Control
        1. 8.3.1.1. Input to Integrated Change Control
        2. 8.3.1.2. Tools and Techniques for Integrated Change Control
        3. 8.3.1.3. Output of Integrated Change Control
        4. 8.3.1.4. Other Integrated Change Control Tasks
      2. 8.3.2. Controlling Resources
        1. 8.3.2.1. Input to Controlling Resources
        2. 8.3.2.2. Tools and Techniques for Controlling Resources
        3. 8.3.2.3. Output of Controlling Resources
      3. 8.3.3. Monitoring and Controlling Program Work
        1. 8.3.3.1. Input to Monitoring and Controlling Program Work
        2. 8.3.3.2. Tools and Techniques for Monitoring and Controlling Program Work
        3. 8.3.3.3. Output of Monitoring and Controlling Program Work
      4. 8.3.4. Performing Issue Management and Control
        1. 8.3.4.1. Input to Issue Management and Control
        2. 8.3.4.2. Tools and Techniques for Issue Management and Control
        3. 8.3.4.3. Output of Issue Management and Control
    4. 8.4. Controlling the Triple Constraint
      1. 8.4.1. Controlling Scope
        1. 8.4.1.1. Input to Scope Control
        2. 8.4.1.2. Tools and Techniques for Scope Control
        3. 8.4.1.3. Output of Scope Control
      2. 8.4.2. Controlling the Schedule
        1. 8.4.2.1. Input to Schedule Control
        2. 8.4.2.2. Tools and Techniques for Schedule Control
        3. 8.4.2.3. Output of Schedule Control
      3. 8.4.3. Controlling Cost
        1. 8.4.3.1. Input to Cost Control
        2. 8.4.3.2. Tools and Techniques for Cost Control
        3. 8.4.3.3. Output of Cost Control
    5. 8.5. Measuring Performance
      1. 8.5.1. Performance Measurement Analysis for Cost Control
        1. 8.5.1.1. Cost Performance
        2. 8.5.1.2. Schedule Performance in Terms of Cost
        3. 8.5.1.3. Forecasting Techniques
    6. 8.6. Controlling Quality and Risk
      1. 8.6.1. Controlling Quality
        1. 8.6.1.1. Input to Quality Control
      2. 8.6.2. Tools and Techniques for Quality Control
        1. 8.6.2.1. The Seven Basic Tools of Quality
          1. 8.6.2.1.1. Flowcharts
          2. 8.6.2.1.2. Run Charts
          3. 8.6.2.1.3. Scatter Diagrams
          4. 8.6.2.1.4. Histograms
          5. 8.6.2.1.5. Pareto Diagrams
          6. 8.6.2.1.6. Control Charts
          7. 8.6.2.1.7. Cause-and-Effect Diagrams
          8. 8.6.2.1.8. Other Quality-Control Tools
        2. 8.6.2.2. Output of Quality Control
      3. 8.6.3. Monitoring and Controlling Risks
        1. 8.6.3.1. Input to Risk Monitoring and Control
        2. 8.6.3.2. Tools and Techniques for Risk Monitoring and Control
        3. 8.6.3.3. Output of Risk Monitoring and Control
    7. 8.7. Monitoring and Controlling Communication
      1. 8.7.1. Controlling Communication
        1. 8.7.1.1. Input to Communication Control
        2. 8.7.1.2. Tools and Techniques for Communication Control
        3. 8.7.1.3. Output of Communication Control
      2. 8.7.2. Performance Reporting
        1. 8.7.2.1. Input to Performance Reporting
        2. 8.7.2.2. Tools and Techniques for Performance Reporting
        3. 8.7.2.3. Output of Performance Reporting
    8. 8.8. Administering the Program Contract
      1. 8.8.1. Input to Contract Administration
      2. 8.8.2. Tools and Techniques for Contract Administration
      3. 8.8.3. Output of Contract Administration
    9. 8.9. Summary
    10. 8.10. Exam Essentials
    11. 8.11. Key Terms and Definitions
    12. 8.12. Review Questions
    13. 8.13. Answers to Review Questions
  14. 9. Closing the Program
    1. 9.1. Closing the Program: The Big Picture
      1. 9.1.1. The Exam Roadmap
      2. 9.1.2. Understanding Program Closure
    2. 9.2. Close the Program: The Last Program Phase
    3. 9.3. Performing the Program Closure
      1. 9.3.1. Input to Closing the Program
      2. 9.3.2. Tools and Techniques for Closing the Program
      3. 9.3.3. Output of Closing the Program
    4. 9.4. Closing the Program Components
      1. 9.4.1. Input to Component Closure
      2. 9.4.2. Tools and Techniques for Component Closure
      3. 9.4.3. Output of Component Closure
    5. 9.5. Closing the Contracts
      1. 9.5.1. Input to Contract Closure
      2. 9.5.2. Tools and Techniques for Contract Closure
      3. 9.5.3. Output of Contract Closure
    6. 9.6. Summary
    7. 9.7. Exam Essentials
    8. 9.8. Key Terms and Definitions
    9. 9.9. Review Questions
    10. 9.10. Answers to Review Questions
  15. A. About the Companion CD
    1. A.1. What You'll Find on the CD
      1. A.1.1. Sybex Test Engine
      2. A.1.2. PDF of the Book
      3. A.1.3. Adobe Reader
      4. A.1.4. Electronic Flashcards
    2. A.2. System Requirements
    3. A.3. Using the CD
    4. A.4. Troubleshooting
      1. A.4.1. Customer Care
  16. Glossary