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PgMP Program Management Professional All-in-One Exam Guide

Book Description

  • There are more than 200,000 certified PMPs worldwide--the PgMP is a more advanced-level certification
  • The PgMP certification is not limited to the Information Technology sector--all areas of business are adapting the certification as a guide to more profitable and efficient project management

Table of Contents

  1. Cover Page
  2. PgMP® Program Management Professional
  3. Copyright Page
  4. Contents
  5. ACKNOWLEDGMENTS
  6. PART I Program Management Framework
    1. CHAPTER 1 Earning the Program Management Professional (PgMP) Certification
      1. Qualifying for the PgMP Certification
        1. Identifying the Program Management Professional Candidate
        2. Screening for PgMP Qualifications
      2. Verifying Your Program Management Professional Eligibility
        1. Verifying Your Months of Program Management Experience
        2. Documenting Your Hours of Experience
        3. Summing Your Experience
      3. Completing the PgMP Exam Application
        1. Paying for the Application
        2. Getting a Refund
        3. Completing a PMI Audit Process
        4. Submitting to the Review Panel
        5. Taking the Exam
      4. Reviewing the Exam Details
        1. Examining the Exam
        2. Mastering the Exam Domains
        3. Reviewing the Exam Results
        4. Retaking the PgMP Examination
        5. Considering Special Exam Conditions
        6. Adhering to the Security Rules
        7. Identifying Yourself to the Testing Center
        8. Canceling Your Examination
      5. Participating in the Multi-Rater Assessment (MRA)
        1. Reassessing the Multi-Raters
        2. Using the MRA as a Development Tool
      6. Abiding by the PMI Certification Policies
        1. Reviewing Your Exam Score
        2. Appealing a PMI Decision
        3. Maintaining Your Certification
        4. Agreeing to the PMI Terms
      7. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    2. CHAPTER 2 Defining Program Management
      1. Relying on The Standard for Program Management
        1. Exploring The Standard for Program Management
        2. Exploring the PMBOK Guide
        3. Introducing Programs
        4. Introducing Program Management
      2. Identifying Big Bad Programs
        1. Managing Large Projects as Programs
        2. Exploring the PMBOK
      3. Working as a Program Manager
        1. Identifying Program Management Responsibilities
        2. Linking Projects and Programs
      4. Exploring Portfolio Management
        1. Launching a Portfolio's Program
        2. Managing a Portfolio's Program
        3. Closing a Portfolio's Program
      5. Exploring Program Management and Project Management
        1. Exploring Project Attributes
        2. Exploring Program Attributes
      6. Exploring Organizational Planning
      7. Reaping the Benefits of Program Management
        1. Exploring Program Benefits Management
        2. Managing Program Stakeholders
        3. Managing Program Governance
      8. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    3. CHAPTER 3 Introducing the Program Life Cycle
      1. Exploring the Program Management Life Cycle
        1. Working with Program Life Cycles
        2. Examining a Program Life Cycle
      2. Identifying Program Life Cycle Themes
        1. Enforcing Benefits Management
        2. Identifying the Program Benefits
        3. Completing Benefits Analysis
        4. Planning for Program Benefits
        5. Performing Benefits Realization
        6. Completing the Benefits Transition Activities
        7. Managing the Program Stakeholders
        8. Enforcing Program Governance
      3. Exploring the Program Management Life Cycle
        1. Completing the Pre-Program Set Up Phase
        2. Completing the Program Set Up Phase
        3. Establishing Program Management and Technical Infrastructure
        4. Delivering the Program Benefits
        5. Closing the Program
      4. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
  7. Part II Program Management Processes
    1. CHAPTER 4 Exploring Program Management
      1. Exploring the Program Management Life Cycle Themes
        1. Managing the Program Benefits
        2. Managing the Program Stakeholders
        3. Creating a Stakeholder Management Plan
        4. Adhering to Program Governance
      2. Exploring Program Management Process Groups
        1. Exploring the Initiating Process Group
        2. Exploring the Planning Process Group
        3. Executing Process Group
        4. Monitoring and Controlling the Program
        5. Closing the Program
      3. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    2. CHAPTER 5 Initiating the Program
      1. Initiating the Program
        1. Performing Program Initiation
        2. Examining Process Inputs
        3. Examining Program Initiating Inputs
        4. Examining Initiating Outputs
        5. Examining Authorize Project Inputs
        6. Defining the Authorize Projects Outputs
        7. Gathering the Program Team Process Inputs
        8. Examining the Outputs of the Initiate Team Process
      2. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    3. CHAPTER 6 Working with Planning Processes
      1. Developing the Program Management Plan
        1. Examining the Program Management Plan
        2. Updating the Program Management Plan
        3. New Project Initiation
        4. Project Closure
        5. Organizational Information
        6. Unplanned Events
        7. Risk Results
        8. Develop the Program Management Plan
      2. Planning for Program Interfaces
        1. Referencing Program Plans
        2. Communications Management Plan
        3. Staffing Management Plan
        4. Program Schedule
        5. Updating the Risk Register
        6. Creating a Stakeholder Analysis Chart
        7. Examining the Results of Interface Planning
      3. Planning for Program Transition
        1. Creating the Transition Plan
        2. Creating the Transition Agreement
      4. Determining Program Resources
        1. Creating the Resource Management Plan
        2. Defining the Resource Requirements
      5. Defining the Program Scope
        1. Relying on the Program Initiation
        2. Examining Scope Definition Outputs
      6. Creating the Program Work Breakdown Structure
        1. Creating the Program Work Breakdown Structure
        2. Updating the Program Management Plan
      7. Developing the Program Schedule
        1. Considering the Duration Estimating Inputs
        2. Creating the Program Schedule
      8. Creating a Program Estimate and Budget
        1. Preparing the Program Budget
        2. Creating the Program Budget
      9. Planning for Program Quality
        1. Preparing for Quality
        2. Examining the Results of Quality Planning
      10. Planning for Program Human Resources Management
        1. Considering Human Resource Planning Inputs
        2. Maslow Hierarchy of Needs
        3. Herzberg's Motivation-Hygiene Theory
        4. McGregory's Theory X and Y
        5. Ouchi's Theory Z
        6. Examining the Results of HR Planning
      11. Planning for Program Communications
        1. Collecting Communications Planning Inputs
        2. Documenting Communications Management Planning
        3. Communications Management Plan
        4. Communications Technology Requirements Plan
      12. Planning for Program Risks
        1. Examining the Program for Risk
        2. Completing Risk Analysis and Planning
      13. Planning for Program Procurement
        1. Preparing for Procurement
        2. Creating the Procurement Planning Outputs
      14. Planning for Program Contracts
        1. Preparing the Contract Inputs
        2. Assembling the Results of Program Contracting
      15. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    4. CHAPTER 7 Executing the Program
      1. Directing and Managing Program Execution
        1. Preparing to Execute the Program
        2. Examining the Results of Program Execution
      2. Performing Quality Assurance
        1. Preparing for Quality Assurance
        2. Examining the QA Results
      3. Acquiring the Program Team
        1. Preparing for Team Acquisition
        2. Examining the Results of Team Acquisition
      4. Developing the Program Team
        1. Preparing for Team Development
        2. Examining the Results of Team Development
      5. Distributing Program Information
        1. Preparing for Information Distribution
        2. Reviewing Communication Results
      6. Request Seller Responses
      7. Selecting the Program Sellers
        1. Preparing to Select the Sellers
        2. Finalizing the Seller Selection Process
      8. Chapter Summary
        1. Keywords
        2. Questions
        3. Questions and Answers
    5. CHAPTER 8 Monitoring and Controlling the Program
      1. Performing Integrated Change Control
        1. Preparing for Integrated Change Control
        2. Examining Integrated Change Control Outputs
      2. Controlling the Program Resources
        1. Considering Resource Control Inputs
        2. Exploring Resource Control Outputs
      3. Monitoring and Controlling the Program Work
        1. Gathering Monitoring and Controlling Work Inputs
        2. Reviewing the Results of Controlling the Program Work
      4. Managing and Controlling Program Issues
        1. Collecting Inputs for Issue Management
        2. Documenting the Results of Issue Management
      5. Controlling the Program Scope
        1. Considering Scope Change Requests
        2. Completing Scope Control
      6. Controlling the Program Schedule
        1. Preparing for Schedule Control
        2. Reflecting the Program Schedule
      7. Controlling the Program Costs
        1. Examining Cost Control Inputs
        2. Reviewing the Cost Control Outputs
      8. Performing Quality Control
        1. Readying for Quality Control
        2. Examining Quality Control Outputs
      9. Controlling the Program Communications
        1. Gathering Communication Control Inputs
        2. Communicating the Program News
      10. Reporting on the Program Performance
        1. Prepping for Performance Reporting
        2. Responding to Performance Reporting
      11. Monitoring and Controlling the Program Risk
        1. Starting the Risk Control Process
        2. Completing Risk Monitoring and Control
      12. Administering Program Contracts
        1. Starting Contract Administration
        2. Completing Contract Administration
      13. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    6. CHAPTER 9 Closing the Program
      1. Preparing for Program Closure
        1. Preparing to Close the Program
        2. Examining the Close Program Outputs
      2. Closing Program Components
        1. Prepping to Close a Project
        2. Reviewing the Outputs of a Program Component
      3. Closing Program Contracts
        1. Prepping for Contract Closure
        2. Completing Contract Closure
      4. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
  8. Part III Managing Projects and Programs
    1. CHAPTER 10 Program Knowledge Areas
      1. Performing Program Integration Management
        1. Initiating the Program
        2. Authorizing Projects
        3. Developing the Program Management Plan
        4. Directing and Executing the Program
        5. Monitoring and Controlling the Program
        6. Closing Program Projects and the Program
      2. Managing the Program Scope
        1. Defining the Program Scope
        2. Creating the Program WBS
        3. Controlling the Program Scope
      3. Managing the Program Time
        1. Developing the Program Schedule
        2. Controlling the Program Schedule
      4. Managing the Program Cost
        1. Estimating and Budgeting the Program
        2. Controlling the Program Costs
      5. Managing the Program Quality
        1. Planning for Quality
        2. Performing Quality Assurance
        3. Controlling Program Quality
      6. Managing the Program Human Resources
        1. Initiating the Program Team
        2. Planning for Human Resources
        3. Acquiring the Program Team
        4. Developing the Program Team
      7. Managing Program Communications
        1. Planning the Program Communications
        2. Providing Program Communications
        3. Controlling the Program Communication
        4. Reporting on the Program Performance
      8. Managing the Program Risks
        1. Planning for Program Risks
        2. Monitoring and Controlling Program Risks
      9. Managing the Program Procurement Processes
        1. Planning the Program Procurement
        2. Working with Sellers
        3. Administering the Program Contract
        4. Closing the Program Contracts
      10. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
    2. CHAPTER 11 Programs and Projects
      1. Initiating a Project
        1. Chartering the Project
        2. Creating the Preliminary Project Scope Statement
      2. Planning the Project
        1. Planning the Project Scope
        2. Planning for Project Time
        3. Planning for the Project Costs
        4. Planning for Project Quality
        5. Creating the Staffing Management Plan
        6. Planning for Project Communications
        7. Preparing for Project Risks
        8. Preparing for Project Procurement
      3. Executing the Project
        1. Working the Plans
        2. Managing Quality Assurance
        3. Managing the Project Team
        4. Distribute Project Information
        5. Hiring Project Sellers
      4. Monitoring and Controlling the Project
        1. Monitoring the Project
        2. Monitoring the Project Scope
        3. Controlling the Project Schedule and Costs
      5. Managing the Project Team
        1. Controlling Communications
        2. Monitoring Project Risks
        3. Performing Contract Administration
      6. Closing the Project
      7. Chapter Summary
        1. Key Terms
        2. Questions
        3. Questions and Answers
  9. Part IV Appendixes
    1. APPENDIX A Understanding the Code of Ethics and Professional Conduct
      1. Chapter One: Vision and Applicability
        1. Exploring the Code's Vision and Purpose
        2. Participating in the Code
        3. Learning the Code Details
      2. Chapter Two: Responsibility as a Program Manager
        1. What Is Responsibility?
        2. Aspiring to Responsibility Expectations
        3. Adhering to Mandatory Standards
      3. Chapter Three: Adhering to the Respect Value
        1. Aspiring to Respect
        2. Adhering to the Mandatory Values of Respect
      4. Chapter Four: Adhering to the Fairness Value
        1. Aspiring to Fairness
        2. Adhering to the Mandatory Standards on Fairness
      5. Chapter Five: Adhering to Honesty
        1. Aspiring to Honesty
        2. Adhering to the Honesty Requirements
        3. Key Terms
    2. APPENDIX B Program and Project Documents
    3. APPENDIX C PgMP Exam Passing Advice
      1. Preparing to Pass the Exam
        1. What to Do First
        2. What to Do Second
        3. Make Your PgMP Cheat Sheet
        4. Testing Tips
        5. Answer Every Question—Once
        6. Use the Process of Elimination
      2. Everything You Must Know
        1. Working Smart to Pass
      3. Quick PgMP Facts
        1. Organizational Structures
        2. Program Time Facts
        3. Program Cost Facts
        4. Earned Value Management Formulas
        5. Quality Management Facts
        6. Human Resource Theories and Philosophy
        7. Communication Facts
        8. Risk Management Facts
        9. Procurement Facts
    4. APPENDIX D About the CD-ROM
      1. Running the Project Seminars Video Samples
        1. Troubleshooting
        2. Technical Support
      2. Installing Total Seminars' Test Software
        1. Navigation
        2. Practice Mode
        3. Final Mode
        4. Minimum System Requirements for Total Seminars' Software
        5. Technical Support
  10. GLOSSARY Glossary of Key Terms
  11. INDEX