Chapter 19. The Heart of the Matter
CONSULTING IS PRIMARILY a relationship business. No matter how research-based or technical the project, it will always reach a point at which the success of the work will hinge on the quality of the relationship we have with our client. This relationship is the conduit through which our expertise passes.
The way we contact and engage people around our expertise is an applied art and takes a hundred forms. At times it is one-to-one coaching with an individual or team. Or it can be working with a group on strategy or technology, or running a training session. Underlying all the ways we work with clients is a set of beliefs about relationships and learning that ultimately define our practice.
While this book is ...
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