Chapter 14. Managing the Feedback Meeting
Feedback Concepts and Skills
The feedback meeting is when you present a clear and simple picture of the current situation and present your recommendations. It is the moment of truth and high anxiety for the client and the consultant. It is also exciting and fun. Next to that moment in the beginning of the project when the client says yes, the feedback is the part of consulting that I enjoy most.
The excitement of the feedback meeting is that it holds the promise of someone's deciding something. Some action's taking place. Some hope that the energy the client and I have invested in this process will pay off. This is the major agenda of a feedback meetingâthe commitment to action steps. Even if most of ...
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