Persuasion & Influence For Dummies®

Chapter 17

Ten Ways to Persuade over the Phone

In This Chapter

Putting your message into your voice

Imagining the person at the other end of the line

Extending courtesy and respect

Steady yourself. Take a deep breath. Prepare yourself for what you’re going to say after you say ‘Hello’.

In many ways, persuading someone over the phone is more difficult and daunting than if you were face-to-face in the same space. Even with modern tools like smart phones, Skype and conference calls, the lack of physical presence makes conversations challenging.

If you find persuading over the phone (or other audio-based tool) a nerve-wracking event, this chapter features ten tips for making the experience happier and more productive for you and the person you’re communicating with . . . and wanting to influence.

Preparing Yourself

Before you make or take an important call, pause. Be sure you’re well prepared. Clear your mind and your physical space of all unnecessary clutter. Breathe deeply and visualise yourself speaking with clarity, confidence and conviction (see Chapter 15 for lots of tips about finding your voice).

If someone calls you at an inconvenient time, let the call go to voicemail. Be ...