Contents
Foreword by Sir John Harvey-Jones MBE
Publisherâs acknowledgements
How empathy and sincerity work wonders for you
Keeping attention where you want it
How to read non-verbal signals from others and send out the right ones
The impact of good recall and simple tips to improve your memory
6 Make words work for you â the power of psycholinguistics
Success can depend on saying the right thing at the right time
Learn to use the telephone to your best advantage and read situations better
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