Persuasion, 4th Edition



‘Difficult’ people (and their behaviour)

Who are they?

• Expectations
• Boundaries
• The procrastinator
• The explosive
• The rigid
• The self-important
• The untrustworthy
• The antagonist
• The dampener
• The extrovert

Let’s take a look at a species that comes in the form of work colleagues, bosses, subordinates, clients, customers, friends, relatives and so on – all bound by that one tag: the ‘difficult’ person. (In Chapter 10 we’ll examine the various psychological ‘types’ that walk the planet. You’ll be able to categorize these people based on scientific research.)

Survey after survey ...