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Persuasion, 4th Edition by James Borg

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Telephone telepathy

Learn to use the telephone to your best advantage and read situations better

  • It started with a call …
  • Cultivate a good telephone manner
  • Pick the right approach
  • Business calls
  • Timing
  • When the other person has company
  • Introducing yourself on the phone
  • Setting up a meeting
  • Less is more
  • Telephone telepathy in action

The fact that you can make a call from anywhere and at any time on your mobile phone has resulted in many of us not using the phone as well as we should. Likewise, the ease and convenience of email mean that many people do not use the phone as often as they should. Never underestimate the value or power of a well-thought-out ...

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