Appendix: Coffee break answers
Chapter 2
- talking
- five, ahead
- interrupt
- behind, backs
- thoughts, emotions
- paraphrasing
- sensory, psychological, meaning
- feelings, conveyed, other
Chapter 3
- rising
- breakdown
- admit
- concentration
- said, visual, interruptions
- emotional
- 40
- eyes
Chapter 4
- make, receive
- 45, 55
- paralanguage
- congruent
- eye contact
- gesture
- open
- clusters
- communicate
Chapter 5
- confidence
- rehearse
- associations
- interest
- relationship
- distracted, mind
- empty promises
- attention
- knowledge
Chapter 6
- minds, emotions
- interpretations, interpretation, feeling
- laziness
- defensiveness
- closed
- negative
- best
Chapter 7
- begin
- personality
- words, tone, voice
- happening, interrupting
- Timing, proposition
- When, when not, ...
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