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Performance Under Pressure: Managing Stress in the Workplace by Bruce Tulgan, Heidi Wenk Sormaz

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CHAPTER 3

Managing the“Stressed-Out” Employee

IN THE WORKPLACE, you interact with a great many people—customers, vendors, peers, subordinates, and bosses. Any of them might have problems with stress, and those problems can be rooted in any of a wide range of causes. It is not always appropriate for you to engage the person on the matter. But there is one case where you must take responsibility: When an employee over whom you have direct supervisory authority is suffering the effects of poorly managed stress, you must take action to help.

What should you do? Dealing with an individual under stress is a highly personal matter and must be handled delicately. First you must assess the person. Everyone is different, and the most effective way to deal ...

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