Preface
Those who write clearly have readers; those who write obscurely have commentators. | ||
| --(Albert Camus) | ||
The eternal question in organizations is ‘How do you improve performance?’ This book provides the answer to that question.
Behaviour is what drives performance. Personality is not the issue. Definitive research shows that less than 10 percent of the variance in a person’s behaviour is explained by personality. This book is about behaviour and how to channel it to create top-level performance.
In his book The Wisdom of Crowds James Surowiecki makes the point that if you ask a big enough and diverse enough group of people to give their answers to a problem, their conclusion will be superior to that of any individual, no matter how smart the ...
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