Chapter 11. The process of continuous performance improvement for an individual
Most of us have jobs that are too small for our spirits. | ||
| --(Studs Terkel) | ||
All performance improvement and all organizational change begin with individuals. In their book Leading Strategic Change: Breaking Through the Brain Barrier, Black and Gregersen argue that the commonly accepted approach to change is wrong. It takes what they call an ‘organization in’ approach, meaning that it begins by identifying the organizational levers that will make individuals follow a change plan and then it drives that plan down through the company. This sounds very much like TT. Black and Gregersen point out that ‘Lasting success lies in changing individuals first; then the organization ...
Get Performance: The Secrets of Successful Behaviour now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
