References
Baldrige National Quality Program. (January 1999). Board of Examiners Update. Gaithersburg, MD: National Institute of Standards and Technology.
Baldrige National Quality Program. (1999). Malcolm Baldrige National Quality Award: Profiles of Winners. Gaithersburg, MD: National Institute of Standards and Technology.
Canik, A. (1997, October/November). Aggressive performance management and measurement pay off: City of Indianapolis pioneers privatization. Houston, TX: American Productivity & Quality Center.
Daniels, S., & Hagen, M. (1999, April). Making the pitch in the executive suite: How quality got to the top with six Baldrige Award winners. Quality Progress, pp. 25–33.
Elliott, S. (1997, August/September). Measuring success: Winning ...
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