Acknowledgments
When we decided to write this book, we knew it had to be designed and written in a manner different from other books already on the market addressing the topic of performance measurement. We wanted to present the information in a practical and realistic manner that reflects the challenges faced on the job when trying to define the “right” measures. We also felt the market had need for a book that addressed the requirements of leaders at all levels of the organization, who are expected to define the appropriate measures to evaluate performance success.
Special thanks go to the following:
- The entire team of highly skilled associates at Richard Chang Associates, Inc., for supporting our efforts throughout the book-development process. ...
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