By the end of this chapter, you should be able to:
• Describe the role of feedback in maintaining performance.
• Explain how performance appraisal can be used to maintain performance.
• Describe the importance of a pay for performance system.
• Explain the use of nonmonetary rewards to maintain performance.
“Juan, I really appreciate the way you were able to get those reports done in time for today’s meeting. They definitely helped us sell the concept to the management team.” Jerry said.
“Thanks. I was just glad I was able to get them organized in time.”