By the end of this chapter, you should be able to:
• Describe the importance of measuring performance.
• Gather performance data to monitor performance.
• Use observation to monitor employee performance.
Darlene Grant stuck her head in Jerry Moss’s office and asked, “How’s everything going, Jerry?”
“Great. We’ve updated the job descriptions, identified ways to link what we do to Weston Products’ goals, and all my employees have their own performance plans with S.M.A.R.T. goals and objectives.”
“Sounds like you’re on a roll.”
“I think so. What’s up?”
“I’d like to schedule a meeting ...