By the end of this chapter, you should be able to:
• Describe the importance of providing direction.
• Use job descriptions to help define expectations.
• Link organization goals to individual goals.
• Develop performance plans.
Darlene Grant decided it was time to call Jerry Moss and get started on implementing performance management at Weston Products. As she reached for the telephone to call Jerry, the phone rang. It was Jerry. “When can we meet to get the ball rolling? My employees are ready to give this thing a shot.”
“My hand was almost on the phone to call you, but you beat me ...