Book description
Organizational success depends on the continuous improvement of staff performance at al levels.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- About This Course
- How to Take This Course
- Pre-Test
- 1 Getting Started with Performance Management
- 2 Planning Performance: What is Expected?
- 3 Monitoring Performance: How Are We Doing?
-
4 Analyzing Performance: What Performance Gaps Exist?
- Performance Gaps
-
The Causes of Performance Gaps
- Does the Performer Know What Is Expected?
- Is the Performer Receiving Feedback About Performance?
- Does the Performer Have the Necessary Knowledge and Skill to Perform the Job?
- Is the Performer Willing to Do the Required Job?
- Is There a Task Interference That Prevents Doing the Job?
- Do Consequences Match the Performance?
- Does the Performer Have the Capacity to Do the Job?
- Potential for Improved Performance
- Recap
- Review Questions
- 5 Improving Performance: How Can We Make It Better?
- 6 Maintaining Performance: How Do We Keep Performance On Track?
- 7 Implementing Performance Management
- Post-Test
- Bibliography
- Index
- Footnote
Product information
- Title: Performance Management
- Author(s):
- Release date: May 2002
- Publisher(s): AMA Self-Study
- ISBN: 9780761213925
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