CHAPTER 17
Contemporary Issues in Performance Management
Learning Objectives
After reading this chapter, you will be able to understand:
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Various contemporary organizational improvement tools as drivers of performance management systems
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Business process reengineering
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Lean management practices
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Toyota production system
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Quick response manufacturing
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Total quality management
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Six-sigma practices
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Innovation and creativity
General Electric—Achieving Excellence Through Six-sigma
General Electric Company (GE) is one of the largest diversified companies in the world. Even some of GE's strategic business units (SBUs), because of their size and volume of activities, can independently figure out among Fortune 500 companies. With business ...
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