CHAPTER 4
COACHING AND PERFORMANCE MANAGEMENT
How Can Organizations Get the Greatest Value?
David B. Peterson
Informal coaching has long been a part of leadership development and performance management in organizations. Since the mid-1990s, however, coaching has taken on a new importance as organizations have increasingly come to see leadership talent as one of their key competitive advantages. Organizations have responded by training managers in coaching skills, hiring external coaches, and setting up structured coaching programs and processes. This chapter explores how organizations can get the greatest value from coaching by examining the variety of roles played by managers, human resource professionals, and executive coaches. ...
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