Performance Management: Putting Research into Action

Assessment Point 2: Training Evaluation at the Reaction and Learning Levels

While data from Assessment Point 1 was used to help design the training process, the purpose of Assessment Point 2 is to evaluate the reactions of the managers and employees to the training program content with regard to its usefulness on the job. Evaluation of training at the learning level is also necessary to ensure the trainees have developed the necessary skills to effectively implement the performance management process. The learning level is assessed by evaluating the quality of the major responsibilities and performance expectations that are created by the managers and employees during the training process.

Implementation of Performance Management System ...