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Performance Management: Putting Research into Action by James W. Smither

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Special Issues in Performance Management

Dealing with Counterproductive Work Behavior

Atwater and Elkins (Chapter 11 in this book) review research and offer recommendations about dealing with counterproductive work behavior (CWB). CWB can include abuse against others (for example, incivility, workplace violence, sexual harassment), production deviance such as poor performance, sabotage (damaging or destroying the organization’s property), theft (potentially ranging from minor offenses such as taking office supplies home to embezzlement), and withdrawal behaviors such as absenteeism and lateness. Dealing effectively with CWB requires accurately diagnosing the cause of the problem. These causes include drug and alcohol abuse, family problems, ...

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