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Performance Management: Putting Research into Action by James W. Smither

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Performance Management, Work and Worker Characteristics

Considering the studies of work environment and worker characteristics as a whole, what conclusions might be reached and what implications are there for the design and administration of a successful performance management program? First, some conclusions can be reached about the work environment and worker characteristics. Work environments matter—greater informal learning occurs when managers and supervisors support learning in the work setting. This includes more systemic actions such as setting policies that support informal learning and implementing reward systems that encourage independent thinking and innovation. Managers should ensure that more local and concrete actions occur, ...

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