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Performance Management: Putting Research into Action by James W. Smither

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Taking Technology System-Wide: How Do You Implement a Technology-Based Performance Management System?

Although technology can be used to support the individual components of the performance management process such as in those ways described above, the trend is to use a technology solution to automate and incorporate all of the performance management activities that comprise the system. This section highlights some of the important practical points to consider when using this latter approach.

Decide Whether to Buy or Build

When planning to implement an automated performance management system, due diligence must occur early to decide whether building or buying a system is more appropriate, given organizational priorities, needs, and resources. ...

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