Performance Management: Putting Research into Action

Summary and Conclusions

In many ways it is difficult to overestimate the role that culture plays in performance management in MNCs. At the core of performance management is communication, which can be a highly nuanced tool. As also discussed in this chapter, values are often culturally based. The values that individuals adopt with regard to what work performance means, how to provide appropriate feedback, and the proper forms of social interactions in organizations (among other things) are important and can vary as a function of national culture.

Having recognized the importance of culture in managing performance in organizations, we also need to note that sound performance management practices can help to alleviate the HR challenges caused ...