Performance Management: Putting Research into Action

The Role of Human Resources and Internal Coaches

Human resource professionals are often at the nexus of coaching in organizations, given their role in supporting managers in handling performance issues, coaching leaders directly, sourcing and managing external coaches, and supporting the external coaching process. Although there is a growing emphasis on having HR generalists provide coaching internally (Hunt & Weintraub, 2007; Jarvis, Lane, & Fillery-Travis, 2006), there is a wide range of roles that they may be expected to fill, including any or all of the following:

• Provide counsel and perspective to key leaders as a trusted adviser.

• Coach and advise managers on their people issues.

• Facilitate broad-based feedback to employees.

• Support ...