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Performance Management: Putting Research into Action by James W. Smither

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Technology As a Challenge: What Complications Does Technology Create in the Performance Management Process?

As outlined above, automating a performance management system offers several benefits, most notably those related to the centralization of data, integration of performance data with information from other systems, and ease of data input and retrieval. Unfortunately, the same characteristics of technology that make these benefits possible can also create challenges if the technology does not function properly, is used inappropriately, or is relied on too heavily. Below, several challenges associated with using technology for performance management purposes are outlined. These challenges should be considered fully during the development ...

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