Performance Management: Putting Research into Action

Conclusion

In summary, three clear trends that affect performance management systems have emerged. First, individual values and needs are diverse and changing, and the heterogeneity of the workforce is increasing. Second, technology is embedded into almost every aspect of work, including performance management. Third, global expansion is increasing the diversity of employees and the cultural contexts in which they work. For performance management systems to be aligned with organizational goals and individual needs, they must consider all three trends.

Table 16.1 provides a summary of prevalent changes in worker attitudes and workplace requirements, the effects these changes have on how work is performed, and the implications they have for ...